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Topic: Should I mark as Received with a problem???

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Subject: Should I mark as Received with a problem???
Date Posted: 4/12/2008 6:07 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I'm still relatively new here and have twice now received books with wavy pages from 2 different members. The first one I let slide because I hate to get off on the wrong foot, but this second one has about 15-35 pages in the middle that are wavy and discolored from a liquid. I really hate to complain, but at the same time I won't be able to re-post them and will not be able to get a credit off it when I'm finished with it. What should I do???

Thanks for any help you have to offer.

T. -
Date Posted: 4/12/2008 6:16 PM ET
Member Since: 1/21/2007
Posts: 9,989
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You should mark received with a problem and send a PM stating why it was marked that way and request your credit be returned.  This should always be the case--that way people who send out bad books repeatedly can be weeded out.

I'm sorry you got 2 bad books.  Not fun.

Date Posted: 4/12/2008 6:20 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Okay, after rechecking in better light, it's not stained it's just  wavy, and the parts are stiff from obviously having had a liquid spill and dry.



Last Edited on: 4/12/08 6:21 PM ET - Total times edited: 2
Date Posted: 4/12/2008 6:49 PM ET
Member Since: 1/13/2008
Posts: 1,728
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if its obviously from liquid (discolored or stiff) then it should be marked RWP. it should have never been posted in the first place. it is up to you whether or not you ask for a credit back

Date Posted: 4/12/2008 10:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would mark it RWP and ask for my credit back.  You might not get it but at least PBS has a record of them sending a bad book. If they habitually send out bad books then you'll help getting them out of PBS.  If they normally send out good books and this was just one that got by them-then 1 red mark won't hurt their account.  Other requestors can't see the red marks. If they make amends by returning your credit then you can submit feedback that'll help offset the red mark.