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Topic: Do I mark this resolved?

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Subject: Do I mark this resolved?
Date Posted: 11/22/2010 11:24 AM ET
Member Since: 2/15/2006
Posts: 284
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I received a book with water damage. Not severe but more than one page. Also the book was just taped with scotch tape not packing tape. This is the message I sent to the sender when I marked it RWAP

___________________________


Hi, I marked this book received with a problem because it looks like there has been some water damage at some point in time. There is some staining on the first 10 or 12 pages.

I am not asking for my credit back. I do not intend to repost this book. I'm passing it on to my father who likes to read books in French.

Also you should consider using packing tape instead of scotch tape, it holds up through the rigors of mailing much better and is recommended by the site.

Thank you.

____________________________________

Her response to me.

give me a break
______________________________
My reply to that
 
 I did give you a break. I didn't ask for my credit back. You posted a book that didn't meet the standards set by the site. I could have asked for my credit back.

As for the tape, that was just a heads up to you. You may use whatever tape you choose but I thought I would let you know the site doesn't recommend it.

Thank you for sending the book. I believe my dad will enjoy it even with the minor water damage and as I don't intend to repost I thought I would "give you a break" by not asking for my credit.
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Now, I don't want my credit back but I am annoyed by the give me a break comment. I'm done talking with her but do I mark this resolved? I don't feel like it's resolved but I don't want anything else from her. Or I guess what I wanted was a I'm sorry, my mistake, should have checked better/will check better next time/didn't notice or something other than trying to paint me as a picky requester who was out to get her.
susan/vt
Rick B. (bup) - ,
Date Posted: 11/22/2010 11:44 AM ET
Member Since: 11/2/2007
Posts: 2,625
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Although it's maddening, I'd say yeah. You're not looking for anything before marking it resolved.

Date Posted: 11/22/2010 12:27 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd just mark it resolved and get if off my mind.  Irritating yes - but not worth fussing over.

Date Posted: 11/22/2010 12:29 PM ET
Member Since: 8/26/2006
Posts: 9,337
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It's completely your choice, but personally I woudn't mark it resolved.  She didn't do anything at all to resolve the situation. 

Date Posted: 11/22/2010 12:56 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Personally, I'd mark it resolved. Since a credit refund was not requested, there isn't much else for the sender to do, IMO. Could the sender's attitude be a lot better? Definitely, but since nothing was asked for, I'd mark it as resolved.

Date Posted: 11/22/2010 12:57 PM ET
Member Since: 9/8/2009
Posts: 621
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What kind of resolution would you be looking for?  You didn't ask for your credit back.  She did, in fact, respond to your PM, albeit not as you would have liked her to.  You can't force her to fall all over herself with apologies..... There's really nothing left to do BUT mark it resolved (which it is). 

Date Posted: 11/22/2010 1:00 PM ET
Member Since: 2/15/2006
Posts: 284
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I know. I guess I was just venting. Not sure of what kind of break she wanted. Did she want me to give her another credit for accepting a book that didn't meet guidelines? I'll mark it resolved. Tomorrow. LOL

susan/vt

Date Posted: 11/22/2010 1:35 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I wouldn't mark it resolved.

Date Posted: 11/22/2010 1:37 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I think this something you have to decide for yourself.  Personally, if it were me, I would not mark it resolved.  That response was rude, and she should have apologized at the very least.  Instead, she insulted you.  Resolved?  For me, not even close.

I had a situation awhile back that was similar, but without the response that you got- received a book that had long been on my WL, only to have it arrive with highlighting and underlining.  I marked it RWAP and explained the problem and that I was not requesting my credit back, but that I wanted them to know what the rules were, etc.  I got no response from the member whatsoever.  I asked on this forum whether I should mark the transaction resolved and got a variety of answers, but in the end, I did not feel that the issue was resolved, so I never marked it as such.  My opinion is that the sender should have apologized, and they did not.  Therefore, not resolved.  It was argued by a TG or two in that thread that I should have stated outright to the member what my expectations for resolution were.  But for me- well, I was raised to believe that if you do someone wrong, you apologize to them, and they shouldln't have to ask you to.  That's just my personal opinion.  So in the end, I had to go with what felt right to me, and that was not to mark the transaction resolved.  Probably didn't make any difference in the grand scheme, but at least I don't have to live with an icky feeling that I let someone get away with something that they shouldn't.

I'm sure some will not agree with me, but that's why I said that this is a decision you have to make for yourself.  Mark the transaction resolved if YOU feel that it is.  If not, then don't.

Date Posted: 11/22/2010 2:43 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I agree with Lesley, go with what you think is best.

I realize that most often RWAPs are considered resolved when the credit is returned. However, unless someone shows me something in the Help Docs about it, I think we can decide to mark something resolved or not depending on if we truly feel it's resolved, which includes transactions where we don't ask for a credit refund.

In this situation, I would not mark it resolved unless her next reply is nicer and she actually apologizes. Basically, once I felt happy in regards to the transaction.

Date Posted: 11/22/2010 3:03 PM ET
Member Since: 7/31/2007
Posts: 2,693
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I agree with Lesley and Amee...a PM with "oops I'm sorry" or something along those lines would be appropriate..some acknowledgement that she erred would be what I would look for or a Thanks for the heads up....a rude response, heck no it wouldn't get marked resolved.

Date Posted: 11/22/2010 3:18 PM ET
Member Since: 11/30/2007
Posts: 4,982
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I really have never understood the reasoning behind not asking for a credit refund when a sender clearly defies PBS rules, but guess that is the receiver's choice. It just encourages the sender to defy PBS rules and send other books in the same or similar conditions, in my opinion. Being that you did not ask for a credit refund, the only resolution would be an apology, or oops didn't notice-sorry. But you didn't receive those resolutions, you received a rude "Give me a break" response. How could you possibly mark this RWAP as "resolved by the sender" when it clearly wasn't. To me, it would send a clear message to the sender that it's okay to send out unpostable books, which is not what PBS wants as its standards and reputation. Please do not mark it as resolved.



Last Edited on: 11/22/10 3:20 PM ET - Total times edited: 1
Date Posted: 11/22/2010 3:31 PM ET
Member Since: 2/15/2006
Posts: 284
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I felt that I needed to mark it RWAP because it didn't meet the guidelines. I had decided to not ask for a credit because the book was old and because I didn't intend to repost it and because I felt that I could live with it. Basically I wanted them to know they screwed up. To be nice and not ask for my credit back and then to get a rude repsonse really left a bad taste in my mouth. So I guess I'm leaning towards not marking it resolved. I wasn't expecting her to fall on her knees. We all make mistakes and she may not have noticed this was damaged or just wasn't. A simple I'm sorry about that, opps kind of message would have been sufficient but it's not like I could tell her how to respond to make me happy.

Date Posted: 11/22/2010 4:36 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Seems to me that, based on the sender's response, they really don't give a damn what you say or do, so why should you? If it makes you feel better to mark it resolved then ok but, the only person that has made any effort to resolve this is you.