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Topic: marked RWAP, sent pm, now what?

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Subject: marked RWAP, sent pm, now what?
Date Posted: 9/1/2008 2:25 PM ET
Member Since: 3/25/2008
Posts: 2,530
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I received a WL book that was severely unpostable. It had tea or coffee stains about 1 inch wide from the bottom up of each & every single page causing every page to be stiff and wavy. I marked it RWAP and sent a pm to the sender stating that I had received the book, but it was unpostable with liquid damage and staining when it arrived and requested my credit back. I also sent the info from the Help Center about no stains, or liquid damage. So it's been about 4 or 5 days since I sent that pm & have heard nothing back yet. I plan to give them a few more days to respond because of the holiday and all.

What do I do if they don't end up responding at all?

Date Posted: 9/1/2008 2:34 PM ET
Member Since: 7/18/2008
Posts: 1,051
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Since it is a Holiday weekend they could be gone.

Date Posted: 9/1/2008 2:36 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Per the Help Center, give them a week to respond and then if they do not, send in Feedback regarding the lack of reply on their part. They may not be on-line due to the holiday or the weather issues on the Gulf Coast, so waiting a few more days may be the way to go with this one.

Date Posted: 9/1/2008 3:02 PM ET
Member Since: 11/26/2006
Posts: 221
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Unfortunately you lose your credit...

I have one I marked RWAP over a month ago--then sent a 2nd PM requesting my credit return--then sent a copy of my PM"s to PBS....so far no response.

I marked it RWAP as it was marked on the front :

***Advance Uncorrected Proof **Not for Sale***(Does not meet club requirements)

Date Posted: 9/1/2008 4:17 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Also, don't forget to go back to your transaction archive and mark the transaction as "sender did not respond", which prompts an auto-email from the PBS folks reminding the sender that they need to respond and resolve.

You don't say where the book came from, but as others have mentioned, it is a holiday weekend, and lots of folks have evacuated from coastal areas (and more are going to, if Hanna keeps at it), so take the sender's location into consideration -- you might look at their profile to see if their acct is on temporary hold or has a note about vacation/hurricanes/other emergencies.



Date Posted: 9/1/2008 9:24 PM ET
Member Since: 9/24/2007
Posts: 453
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Double-check your transaction archive.  Last time I had a RWAP and asked for the credit back I was frustrated because it had been a week and I hadn't heard back, but when I went to the archive I discovered she was apparently a conflict avoider- there was my credit back but she had never answered me!