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Topic: Not marked "resolved"?

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Subject: Not marked "resolved"?
Date Posted: 8/20/2009 1:59 PM ET
Member Since: 4/27/2009
Posts: 401
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I made a big mistake and mailed two books to the wrong people. One was marked "wong book" and I'm still waiting for the other person to mark the same (I've PM'ed her and asked her to go ahead and do that then I can return the point. It's still in my 'books mailed"). So, the three of us got a dialog going and they are going to mail the books to each other. I wan't to return the point to cover the error and the shipping for the second book for sending it to the correct person.(So glad it's working out for them getting the right books!!)

Anyway, when I check on the transaction of the one where I returned the point it still shows in the details the message about there being a problem and that if it is not marked resolved, then it will reflect badly on my account. BUT, the book with the red X next to that transaction does not show the squigly line, lol, (book error). Does that mean that it has been resolved?

Oh, and how can you tell when a person last visited their account? I read in another post of a person doing that. I also checked my personal messages about the other book not being marked "wong book recieved" and I read how to see if the PM has been read but I'm not seeing any boxes showing "read" and/or "not read". I just want to know if the second-book-person is reading my PM's or is just a busy person with a life, lol, and just hasn't been into her account.

Thanks!

 

Date Posted: 8/20/2009 4:31 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well I know I wouldn't mark a book as received if I had gotten the wrong book instead. How could I mark it if I didn't receive it?

Hmm not sure about the red x. I think if the little squiggly line is gone then it was marked resolved.

Sometimes it'll show in peoples profiles when they were last on PBS.  But this is an optional showing and you can check to  have it not display that info.

Date Posted: 8/20/2009 5:18 PM ET
Member Since: 7/23/2006
Posts: 15,930
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I would go ahead and send them a credit to cover their postage and have them mail to each other.  The person who has NOT marked it received/wrong book can mark it received when they get their book.  The other person who has marked it received/wrong book should mark it resolved when they get their book, if they haven't already. 

Geri (geejay) -
Date Posted: 8/20/2009 5:44 PM ET
Member Since: 9/2/2008
Posts: 9,094
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This is from the Help Docs

If you mixed up two requests and sent the wrong books to two people:

  • Contact both requestors.
    • Use the PM buttons on the active transactions for the books to let them know what happened.
  • You can ask the requestors to send the books to each other
    • You provide the addresses in PMs.
  • When the requestors get the books they requested, they can mark them received.
    • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
  • If the books are delayed enough to have been declared lost at PBS:
    • the requestors can still mark them received when they get them (giving you credit) from their Transaction Archives.

Tip: the best way to avoid mixing up requests is to match each PBS Wrapper page 2 (which has both the address and the book title on it) with the book first, then match page 1 to page 2 (which is already matched to the book) before Wrapping.

 

Now, this is my best guess.

It could be the requestor that hasn't marked it received is waiting to get the right book.  If she's not responding she might be away from home or like me last week having computer problems up the wazoo!  If it wasn't my server it was my compter or PBS itself!  I was not a happy camper.

Darn I had a couple of problem transactions and thought I could tell you what my Transaction Archive looks like but they were too long ago so the record is gone now.  I wish I could tell you what the red x with no squiggly line meant.

I'm not that familiar with when people have logged in but know that depends on what privacy things they have in effect.

Date Posted: 8/20/2009 6:11 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Leslie--

If you hover your mouse over the little red "book error" image, it should provide a description of what it means, if that helps.

"Sender resolved the problem" shows as a red checkmark, not an X, with that squiggly line you mentioned.  And if you hover over it, it should say "The Sender resolved the problem" or whatever.

Cheers,
Catt

Date Posted: 8/20/2009 8:47 PM ET
Member Since: 4/27/2009
Posts: 401
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Thanks:)

I don't think she marked it resolved (the first one where I returned the point). If anything, I'll wait until they get their books to each other. I'm going to give a point to the second receiver and send a PM letting her know...

I've mailed out 170 books within 5 months (which may not be alot to others, lol) and this is the first time I've done something like this. I think I listed a bunch of books at one time and realized that a lot of them were wanted... So, I had to mail out 10-12 books in one day, so... Now I pay closer attention.

I know when you receive the wrong book you mark received with problem, wrong book received.

Thanks for the replies:)