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Marketing: Creating and Keeping Customers in an E-Commerce World
Marketing Creating and Keeping Customers in an ECommerce World Author:William G. Zikmund, Michael d'Amico This proven, consistent text provides thorough treatment of e-commerce, emerging markets, new technologies and hot marketing trends. All concepts and topics are discussed with the goal of helping the reader adapt to, and strategically plan for, changes in the marketing environment. This edition retains trademark early coverage of strategy and a... more »n overall strategic focus, with increased emphasis on critical thinking skills in marketing, global and relationship marketing.« less