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Topic: Marking RWAP "Resolved" for Damage by USPS??

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Subject: Marking RWAP "Resolved" for Damage by USPS??
Date Posted: 10/26/2011 9:08 PM ET
Member Since: 3/8/2009
Posts: 6,035
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I received a package yesterday that had been mailed in a plastic bubble wrap envelope.  One floppy corner of the envelope had gotten chewed up in a postal machine and water got in and damaged the book.  It was obvious that the damage was done during shipping.  Okay, okay....we all know that you should tape the packaging tight around the book to avoid that problem, but I don't always do it, so I'm not going to ask for a credit back when the sender met what would generally be considered acceptable packaging.  Anyway....I marked it RWAP, Damage by USPS, and noted that it did not appear to be the sender's fault.  I was looking at my transaction archive (I think that red check mark with the stinky squiggles above it is so funny!) and noticed that there is a place to mark the RWAP "Resolved".  So I clicked on that, and it gives me choices for additional detail....Resolved by sender, Not resolved by sender, Sender didn't respond to PM's, etc.    Do I just click "Resolved by sender" even though there really isn't anything for the sender to do?

Since I'm not asking for a credit back, I only marked it RWAP because it is a WL book and I wanted to go back to the front of the line to get a good copy of the book.

Date Posted: 10/26/2011 10:02 PM ET
Member Since: 1/17/2009
Posts: 9,863
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I always mark those resolved right away.

To be honest, I don't actually think it matters because "Damaged by PO" doesn't really count against the sender anyway. (Unless they get a ton of them for some reason).

Date Posted: 10/26/2011 10:05 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Yes, if there isn't anything the sender needs to do to resolve the issue, I just mark it resolved by sender.

Date Posted: 10/27/2011 12:55 AM ET
Member Since: 12/31/2009
Posts: 3,995
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I've had shipping damage, and I have also marked it resolved right away. If it wasn't the sender's fault, I don't need any kind of response from them.