I gave a deadline of today to refund my credit for a bad swap,(a lot of highlighting in book with out any PM) or I would mark it unresolved.

My question is do I have to wait for her to actually read that message before I can mark it unresolved? I sent the message almost a week ago now.

Note she did respond to my first message about this book, wanted it returned first. has not replied to any messages since I told her That I would not return the book with out a refund first and postage.

The Help Center says that you should give at least a week for the member to respond.

Your next step is also to mark it that they did not respond, not that it is unresolved. That will let the site know and the member will get a notice from the site that they MUST deal with the problem.

Follow-up on Problem swaps

Members are required to respond to bad swaps. You can click that they failed to communicate. Then if you still don't hear anything mark it unresolved.

Oh sorry I didn't put that she did respond to my first message about this swap, she wanted me to return the book first.

I haven't done this much, but IIRC there's a new option available.  Something about the member not responding.  I think TPTB want us to use that one, it should generate an official pm to the other person encouraging them to respond.    If you do this, I'd give it another couple days before taking further action (mark unresolved).

I've had a couple that I marked unresolved, then wished I'd waited a bit b/c my credit was returned the next day.  Afterwards, I wished there was a way to change or modify the RWAP/unresolved...but I had followed directions and waited the full week (or more).

ETA - you can copy & paste that section of the PBS guidelines that specifically states that you do NOT have to return the book prior to being compensated for mail expense.

Here it is:

• Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

if she admitted the highlighting, you can contact pbs to help with this.

I did that when someone became unresponsive about a problem (they had initally responded with the send it back to me thing).

Wendy, at this point I'd just mark it unresolved as the sender seems unwilling to step up after sending a bad book. If the sender acknowledged that she was aware she sent it and broke the rules contacting the site might help. Sometimes by marking it unresolved the sender returns the credit as well.

I would mark it as "Sender won't respond", because that prompts them with emails that they need to respond to the issue. So, they may resume contact about the issue.

If they don't, you can always mark it Unresolved later.

Once you mark it Unresolved, you cannot undo it or go anywhere else with the transaction.

I think at this point, you still have options.

I just checked and she still has not read my message. I wonder if she just deleted it would it still show up as unread?

I thought the Sender won't respond one was for only if the sender didn't respond at all. I can use it now?

If she has responded, I would probably still give it a week, then mark it unresolved. Before doing so, make sure to check your credit registry just in case she returned the credit without saying anything.

If she deleted it without reading it, it won't have a checkmark if you click on both options "read" and "not read". 

so click Read, watch the unchecked box as you hit "not read" and if it stays unmarked she nuked the message.

At least the above is how I've always been told how to check a message that's been deleted w/o reading.

Edit to fix something.

I went ahead and marked it unresolved this morning, and contacted the site.