  2002 - Call Center Evolution Standards Fr Effiziente Kunden Und Mitarbeiterbeziehungen (Hardcover) ISBN-13: 9783800625062 ISBN-10: 3800625067 ?  1999 - Call Center Management Ein Leitfaden Zum Effizienten Kundendialog (Hardcover) ISBN-13: 9783406432620 ISBN-10: 340643262X ? |
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