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The McKinsey Quarterly - Distortions and Deceptions in Strategic Decisions
The McKinsey Quarterly Distortions and Deceptions in Strategic Decisions
Author: McKinsey & Company
Contents: — -Distortion and Deceptions in Strategic Decisions — -Measuring Performance in Services — -The Right Service Strategies for Product Companies — -Shaking Up the Labor Movement — -The Moment of Truth in Customer Service — -Improving Board Performance in Emerging Markets — -Making China Your Second Home Market — -After the Tsunami: Lessons From ...  more »
ISBN: 418398
Publication Date: 2006
Pages: 105
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Publisher: McKinsey & Company
Book Type: Paperback
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