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Topic: Member Asked For Credit After Accepting Book What Do I Do?

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Subject: Member Asked For Credit After Accepting Book What Do I Do?
Date Posted: 11/14/2012 11:45 AM ET
Member Since: 8/15/2005
Posts: 471
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I sent out a copy of The Adventures Of Captain Underpants which is a book with comic book type illustrations. I looked through the book before I posted it and saw nothing out of place. The member received and accepted the book.  Then a day after accepting the book I  got this PM.

 

Hello,

I responded a tad to quick about the book you sent me. When my son started to read captain underpants, he noticed there are several pictres that are circled in ink. i really would prefer not to accept this book from you. how do you suppose we can settle this? my son is very upset about the circles in the book.

I hope we can get this settled soon.

 

My PM reply

i flipped through the whole book before mailing and didn't see any circled pictures. I got the book from my niece who is always very careful with her books and doesn't write anything but possible her name in them. As it is a comic type book i don't know what is supose to be in the pictures I myself have never read captain underpants. what do you suggest I do to rectify the situation you could send the book back and i could refund you the credit so that you could order from another member. any other suggestions so that we can both be satisfied with the situation?

 

and then the other member answered with

 

would like to have the credit refunded. would you like the book sent back to you? i dont know if it would do much good because this book is not postable. 

 

So do i refund the credit? Also i have 0 credits at the moment. I already used all of my credits for  christmas gifts book for  my nieces and nephew.

 

any suggestions?

 

  

Date Posted: 11/14/2012 11:53 AM ET
Member Since: 4/22/2006
Posts: 4,687
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If you want the book back, you'll have to refund her (2) credits . . . (1) for the book and (1) to cover return postage.  I'm buddying you (2) credits so you can be done with it.  If you don't want the book back, only return her (1) credit and keep the second credit for yourself in case you have a wish list book show up.  No need to repay.

Date Posted: 11/14/2012 11:57 AM ET
Member Since: 8/5/2006
Posts: 147
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If you're not sure if the pictures are circled in ink, ask the other member for pictures of the damage. That way you can see what she is talking about and either be confident that the damage is as described or, if its not damaged, you can explain whatever it is that she thinks as damage. You can use the Look Inside function on Amazon.com to compare the pics of the pages with the pages as they were printed. Possibly, since is it comic-style, the circles are supposed to be there. It is very common for comic style illustrations to have a border.

If you would like the book back, keep in the mind that the member who sent a damaged book is responsible for refunding the credit and paying for/refunding another credit to cover postage. So, if it is damaged and you would like ti back, you will owe her another credit for postage.

Hope this helps!

Shannon

 

Subject: hmm
Date Posted: 11/14/2012 12:12 PM ET
Member Since: 7/6/2011
Posts: 232
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if you checked the book yourself and there was no damage i dont know if i would refund it at all .

Subject: Same thing
Date Posted: 11/14/2012 12:38 PM ET
Member Since: 5/7/2009
Posts: 793
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I just had the very same thing happen.  I ended up refunding and having her send it back and I gave an additional credit.

Date Posted: 11/14/2012 2:44 PM ET
Member Since: 3/10/2006
Posts: 99
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Why do people have to behave that way?  I am sure that 99% of members DO NOT SEND OUT UNPOSTABLE BOOKS.  (not yelling just the point)  Makes you  wonder if this member has done this in the past.  Like you know the ones that go out to eat, they eat most or all of the food then complain to get a discount or something for free?  You should get the book back, and if it's one my grandson does not have I will order, I don't care about circles and neither does he!  Let me know which one it is and I will be sure to check it out.

Date Posted: 11/14/2012 5:21 PM ET
Member Since: 8/16/2007
Posts: 15,201
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If you looked close enough that you KNOW the book was not written in, there is no obligation to refund the credit. If you did not look close enough to know that what she describes was not there, then the common courtesy would be to return the credit since you cannot say for certain that you did not send an unpostable book.  You can ask for pictures, that way you can see the damage and maybe see if it is something that you could have missed or you will see something that you know wasn't there when you sent it. In the end it is your call, you are the sender and you are the only one that can know if you are sure you sent a postable book.

You can refund a credit on a transaction even if you are at 0 credits. If you go into your Transaction Archive there will be a Refund button. You can use that and it will allow you to go negative. You will not be able to order anything until you restore that credit plus get another to go positive though.

I am sure that 99% of members DO NOT SEND OUT UNPOSTABLE BOOKS.

I don't know if I agree with that %. I think less than 2/3rds of the books I get these days are postable. I think a lot of unpostable books are sent unintentionally, either the member didn't see the damage or didn't know the rules, but I think the unpostable books sent is on the rise these days.



Last Edited on: 11/14/12 5:23 PM ET - Total times edited: 2
Date Posted: 11/14/2012 6:06 PM ET
Member Since: 6/27/2012
Posts: 3,662
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Sheesh!  IMHO unless someone demands "brand new" books to be sent to them, I think the rule of thumb should be, "if it's readable and not missing any pages...it should be accepted".  Just sayin'...

Date Posted: 11/14/2012 7:41 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I think the rule of thumb should be, "if it's readable and not missing any pages...it should be accepted". Just sayin'...

There is no "rule of thumb" guideline here and not readable and not missing any pages is certainly NOT the bar to meet, PBS rules require much higher standards. Books MUST be postable under PBS standards or they are not swappable here. Any books with any writting on the text pages are not postable except for under the Textbook exception. Period.There is no close enough in the PBS Book Condition Criteria for Swappability. Either a books meets them or it doesn't. There is a very long way between readable and brand new and PBS swappable is somewhere in between.