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Topic: member clicked "mailed" when they didn't really?...help

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Subject: member clicked "mailed" when they didn't really?...help
Date Posted: 6/17/2008 11:15 PM ET
Member Since: 1/1/2008
Posts: 3
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I ordered a book, member accepted request...i got a notice that the book had been mailed....then i got a msg from the member stating they could not mail the book and had accidently hit the "book mailed" button instead of the "cancel" button....now i have been askd to mark the book "lost".. it will not let me do that for about 3 more wks..i tried to order another copy of the book and the system will not let me...i'm really bummed since there are only 2 more copies of that book available, i've been charged a credit for the book that wasn't mailed....i don't know what can be done...any suggestions???

Date Posted: 6/17/2008 11:25 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Use the Contact Us link at the bottom of the screen. Include the details of her PM and request that they cancel the order for you so that you can move on to the next person in the FIFO line.

Date Posted: 6/17/2008 11:34 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Only PBS can cancel a transaction once it's been mailed. 

Date Posted: 6/17/2008 11:48 PM ET
Member Since: 5/23/2008
Posts: 188
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Amy, what book is it ? I will order it for you!

Date Posted: 6/18/2008 9:48 AM ET
Member Since: 1/1/2006
Posts: 547
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One way to get around this is to have the sender give you a credit.  Then you can mark the book as "received".  I've had to do that a couple of times, as sender and receiver, when the book had come back to the sender damaged.  This only works if you are dealing with NONWL books, as the receiver needs to be able to maintain their place in line.  When dealing with a WL book, you need to contact TPTB to resolve the issue before the Lost date.

Kerry

 

Cathy A. (Cathy) - ,
Date Posted: 6/18/2008 11:38 AM ET
Member Since: 12/27/2005
Posts: 4,145
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The SENDER should use the Contact Us link at the bottom of the screen and ask to have this transaction canceled.

The requestor cannot mark a book "lost in the mail". That's just something that the system does automatically after 26 days.