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Topic: Member problem

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Subject: Member problem
Date Posted: 5/9/2012 3:08 PM ET
Member Since: 6/18/2007
Posts: 293
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I requested a book on auto request on the 22nd.Member did not mark acepted until the 25th.Printed label and marked shipped on the 28th.I was getting lots of books in that were requested long after hers and asked her about one from Florida to ny.this is the details. She said I should have received it she ships asap.To me marking mailed means it is at the post office.I got the book today and the postage lable says mailed May 7th.That was the day i e-mailed her to ask what was up.To me this is agains pbs rules.The book is here and in good condition so will mark recived.I e-mailed her and told her I was unhappy with the way she sends books.But should i let PBS know she did this so they warn her? She is not a new member so should know the rules.

Request Date:
4/22/2012 12:56 AM ET
Date Accepted:
4/25/2012 9:55 PM ET
Label Print Date(s):
4/25/2012 9:58 PM ET
Date Mailed:
4/28/2012 11:05 AM ET
Estimated Arrival:
5/25/2012 ET

 

 

Date Posted: 5/9/2012 3:13 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Darlene--Did you fill in the postage date on the form for marking the book received?  I believe that this will generate an e-mail to the other member warning them about marking things mailed before they actually are in the mail.

Date Posted: 5/9/2012 3:14 PM ET
Member Since: 7/19/2008
Posts: 15,447
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There is a new category, RWAP, late shipping.   We used to have that little form to fill out to indicate late mailings.  Now it is part of RWAP.  This will trigger a note in their PBS file and an email from PBS.  It does not trigger a request for a credit refund.

Date Posted: 5/9/2012 3:14 PM ET
Member Since: 6/18/2007
Posts: 293
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OK I did not mark yet but will do that TY!

Date Posted: 5/9/2012 3:15 PM ET
Member Since: 6/18/2007
Posts: 293
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TY both going to do it now! I have not had a problem in so long didn't know this was there

Date Posted: 5/9/2012 3:18 PM ET
Member Since: 6/18/2007
Posts: 293
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TY all done and put in the date on the lable.

Date Posted: 5/9/2012 4:09 PM ET
Member Since: 7/19/2008
Posts: 15,447
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PBS considers late mailing to be more than 4 days after the mail date stated. Darlene's book definitely fit that criteria.

The email acknowledges that the postmark may be delayed due to the USPS.

Date Posted: 5/10/2012 11:36 AM ET
Member Since: 2/2/2010
Posts: 1,206
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Good to know!  I just had one arrive too that was mailed after PBS started sending me the " has this book been recieved" emails!  Mine was inside NC so I knew there was a problem when the book took 5 weeks to arrive, I assumed it was lost.

Date Posted: 5/11/2012 5:09 AM ET
Member Since: 2/11/2011
Posts: 2,887
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Sound like someone I ordered from. I ordered book about that time from a woman and it wasn't postmarked till the 7 th.