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Topic: Member sent me wrong book and wants me to mail it back

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Subject: Member sent me wrong book and wants me to mail it back
Date Posted: 10/18/2011 10:20 AM ET
Member Since: 7/21/2008
Posts: 12
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I asked her for a credit for sending me the wrong book which she did.

 

1. how do I fix the transaction archive so it does show that she made that right?

 

2. She asked me to either mail her her book back (the one I did not order) or credit her account?

 

I said I didn't know what she meant by credit her account? I also said I would mail it back to her if she sent me the postage. Is that correct? I don't mean to be lousy but I don't want to pay to mail her a book that I never wanted or ordered.

Cathy A. (Cathy) - ,
Date Posted: 10/18/2011 10:41 AM ET
Member Since: 12/27/2005
Posts: 4,139
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If you marked the book "received with a problem", you can click on the Was Problem Resolved button to indicate that the problem has been fixed.

If you marked the book received, even if you marked "received with a problem", then she got the credit. You don't have to do anything else to "credit her account". If she sent you the wrong book, then she is obligated to return the credit she got. It sounds like she did that. If she also wants you to mail the wrong book back, then she needs to cover your postage costs. She can do that by giving you another credit or by sending you the money or stamps.

If you did not mark this book received (if your Transaction Archive shows it was "lost"), and she has given you a credit, then you do need to mail the book back. In this case, you got two credits, one when it went lost and another when the sender gave you one, so you have already been compensated for mailing the book back and you have to follow through with that. If you're not going to do so, then you need to mark the book received from your Transaction Archive, which will give back one of the credits to the sender.

Date Posted: 10/18/2011 10:44 AM ET
Member Since: 10/24/2008
Posts: 1,426
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Just ask her to send you another credit to return the book. Did you mark the transaction as a RWAP? If you did, just wait until she returns the credit for returning the book. Then mark the transaction as resolved. If she doesn't do this, then mark it unresovled.

Date Posted: 10/18/2011 12:07 PM ET
Member Since: 12/28/2006
Posts: 14,177
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That's a bit confusing Malissa, Cathy tried to sort it out.  You need to determine whether you've received one credit or two.  Did you mark the book 'received RWAP' or merely contact the sender?  Did she refund the credit through the transaction records or the buddy system?

If you marked the book RWAP and requested a credit return (and she did so) you merely go into your Transaction Archive, find the RWAP book, and choose the 'Resolved' option.

Returning the book is optional (but nice), and you are entitled to postage compensation if you decide to do so.  So a second credit, stamps, etc.  Which is why you need to determine how many credits you already have for this book.  If you choose not to return the book, you do not have to give her a credit (which it sounds like she might be asking for) b/c she sent you a book you did not request.

Date Posted: 10/18/2011 12:19 PM ET
Member Since: 8/16/2007
Posts: 15,200
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If you marked the book a problem - completely wrong book it should have been returned to your main My Account page, is it still there? If it is, tell the sender that she should contact the site therough Feedback and ask them to cancel the transaction since she sent the wrong book. That would return your credit for the transaction. You will have 2 credits from her, 1 from the cancelation and 1 she has already sent her. The extra will cover the postage to return the book to her. She can PM her address if you no longer have it. It sounds to me like this is the situation with the sender telling you to credit her account.

If it has beeen moved to your Transaction Archive and there is a Was This Book Received button on it, then it was cancelled by the system as lost, and you have received your credit back and a 2nd from her so you have been compensated to return the book.

If it has been moved to your Transaction Archive and there is a Was This Problem Resolved? button on it, it means that the transaction is logged as received and she has gotten credited for the book. She should send you a postage paid envelope or a credit to return the book. She can consult the Help Center for "there was a problem with a book I sent" to see all of the proper procedure for her to follow (and it will tell her you don't have to return the book at your expense.)