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Topic: Members account suspended or closed?

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Subject: Members account suspended or closed?
Date Posted: 3/26/2011 1:44 PM ET
Member Since: 4/15/2008
Posts: 880
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I've mailed a set of 4 books to a member whose account has been suspended or closed.  Unfortunately I did not use PBS DC for that one.  Does this mean I am out the credits?  The system action isn't until April 5, what can I expect to happen at that time? 

Date Posted: 3/26/2011 1:57 PM ET
Member Since: 7/19/2008
Posts: 15,398
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If the account has been put on hold or closed, then your books should be marked as received by the system.  Usually around the lost day.

Date Posted: 3/26/2011 2:28 PM ET
Member Since: 4/15/2008
Posts: 880
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Thanks Emily, I hoped that was the case!

Date Posted: 3/26/2011 2:42 PM ET
Member Since: 7/19/2008
Posts: 15,398
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I didn't find it in the Help.  But I know it does it.

Date Posted: 3/26/2011 5:06 PM ET
Member Since: 2/23/2009
Posts: 112
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Hi Teresa,

   I have the same situation going on myself with a member who has a closed/suspended account.  It sure is aggrevating I know!  Like Emily said the system will mark it received by the system action date.  I should be getting my credit by April 4 approximately.  Still irriatates me though that it happened.  That's the first time I've encountered a member with a suspended/closed account.  Best of luck to you!

Date Posted: 3/26/2011 5:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Keep in mind that the closed/suspection might be temporary. They will sometimes suspend someone's account while working out a problem. 

Date Posted: 3/28/2011 9:53 PM ET
Member Since: 8/31/2008
Posts: 2,608
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I sent a book in the past to a member' whose account was suspended before the book was marked recieved.  PBS was aware of the situation, and the system marked the book as received a day or two before it would have gone lost, so I got my credit.

Date Posted: 4/2/2011 10:55 AM ET
Member Since: 4/15/2008
Posts: 880
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Thanks for all the help, ladies!  I'm happy to say I got my credits today, what a relief!  I'm just sorry to see the other member's account is still in suspended/closed status.  If I remember right they had been with PBS for a while.