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Topic: Do some members get flagged for doing to many RWAP???

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Subject: Do some members get flagged for doing to many RWAP???
Date Posted: 3/20/2012 12:13 PM ET
Member Since: 5/22/2010
Posts: 141
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Just curious about this.

Date Posted: 3/20/2012 12:32 PM ET
Member Since: 8/19/2007
Posts: 4,451
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Which end of a RWAP are you thinking about - being the sender or the receiver?  I think if you send out too many I've heard they can flag your account, but I'm not sure that you'd know about it.  If you receive books and mark some of them RWAP,  I wouldn't think they'd flag your account, unless you did a lot of RWAPs for things that really weren't RWAP (unless you had an RC against that particular thing).  Pat

Date Posted: 3/20/2012 12:34 PM ET
Member Since: 7/19/2008
Posts: 15,485
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As I understand it, PBS's computer flags folks by statistics.   Then a human reviews your account.  They can put you on Hold while they contact you.  They have been known to ask you if there is a problem with your post office or mailbox.  And help.

They can see every order and the PM responses about the orders.  So they can look for patterns and habits.  Single time problems are much less of a concern than repeated problems.

The mail provider that PBS uses has a Postal Representative.  They can go to specific post offices and address problems.  This has been used when one post office was refusing to use PBS DC.  The Rep has a little more clout that we have as individuals as the USPS does not want to alienate the business side of postage.

PBS keeps the percentage that causes you to be flagged very secret. 

Date Posted: 3/20/2012 1:11 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Emily said  enlightened  The short answer is yes.  TPTB don't state exactly where they draw the line in the sand, but there is one.

Date Posted: 3/20/2012 1:26 PM ET
Member Since: 5/22/2010
Posts: 141
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Thanks... I'm just curious cause someone RWAp'd me on a book I was very sure was just fine and they claimed one page was warped, though completely readable. I don't recall this in the book at all, but refunded the credit just to avoid any hassle. It was a wishlisted book, so I'm wondering if people do this sort of thing just to get credits back even though the books are completely postable...

Date Posted: 3/20/2012 2:06 PM ET
Member Since: 5/15/2005
Posts: 1,328
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If you're not sure about a RWAP, you can ask for a picture of the damage. Not everyone has a digital camera but I would think many of our members would have one or have access to one.

Date Posted: 3/20/2012 2:24 PM ET
Member Since: 7/28/2006
Posts: 4,984
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Also, never be afraid to stand up for youself in a RWAP situation.  If you KNOW the book was fine when you sent it, then don't return the credit.  One RWAP is not going to jeopardize your account. 

Date Posted: 3/20/2012 2:46 PM ET
Member Since: 8/26/2006
Posts: 9,365
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I know of someone who was contacted by the team because she had marked a high number of books "RWAP."  In her case, the RWAPs were legit and she was able to explain things, but anyone who made a practice of RWAPping good books would probably not be a member here very long.