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Topic: Should I mention this to the PBS team??

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Date Posted: 8/5/2009 9:59 PM ET
Member Since: 3/25/2008
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Last Edited on: 8/30/10 10:28 AM ET - Total times edited: 1
Date Posted: 8/5/2009 10:10 PM ET
Member Since: 5/14/2009
Posts: 6,852
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If I understand this correctly -she printed postage so did she still use the label even though it was past the mail date?  If she used PBS postage you should be able to get the tracking number from the transaction archive - go to the USPS tracking and see if the books have been scanned.

I think I would definately let PBS know because she admitted to printing the postage - not mailing on time.  Did you check to see if her account is on hold/suspended-closed?  May be a hint.   I know you can PM someone that is no longer a member - it just doesn't go anywhere..  sorry this is happeing - good luck

Date Posted: 8/5/2009 10:13 PM ET
Member Since: 8/10/2005
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That's a toughie. Not much you can do really...the books went lost and you got your credits back. I personally would not have taken them off my WL until I got them in the mail, but about the only thing you can do is put yourself back on at the end.

Even though you haven't gotten the books, you really don't have proof that she *didn't* mail them--it's too bad she didn't let you know she'd mailed them late, but if she were in the midst of a family crisis I'm sure that books weren't foremost in her mind. As you said, it's really not fair if indeed she marked the books mailed and got credits but didn't mail them--(which, again, you don't know) but if this IS the case and she marked a bunch of books mailed and none of them arrived, the system will know this, her account will be flagged and she will be "talked to" be the PBS team. I don't think you need to do anything unless you're so inclined--but PBS rarely gets involved in disputes between individuals over a single transaction.

Cheryl

 

Date Posted: 8/5/2009 10:22 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Someone just mention on another thread a method of handling this type of situation that I thought was wonderful.  They suggested instead of taking the book off your wish list, to put on a RC saying that a book had just gone lost and you wanted the person to turn down your WL book to give the book time to arrive.  That way you would not lose your place in the WL as the next sender would cancel the book rather than you. 

ETA  This was Sara P.'s suggestion on another thread.  (Sarap)  I'm just repeating it as I thought it was such a wonderful way to deal with a lost WL book.



Last Edited on: 8/6/09 2:59 AM ET - Total times edited: 1
Date Posted: 8/5/2009 10:29 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Emily that is awesome advice.

Date Posted: 8/5/2009 11:05 PM ET
Member Since: 3/25/2008
Posts: 2,523
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I've reordered the books. That's not the issue. They both had small, fast moving WL waits...otherwise I would have never taken them off my WL. I've checked the DC# off & on & it still only shows up as being printed. (not accepted into the USPS system yet.) I've contacted the member twice since July 20 & she's not responding, so I'm assuming they're not sending the books. I just hate that PBS is out 2 extra credits from her getting 2 credits for using printed & my 2 for being returned when (what I'm assuming) were never mailed "lost" books. I was just wondering if I should contact TPTB about it or leave it be?

Date Posted: 8/5/2009 11:56 PM ET
Member Since: 10/23/2005
Posts: 7,718
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I would just leave it be. The other member's family problem may have escalated to a family emergency, and, as Spuddie mentioned in her post, mailing books may not have been given the priority it normally would have been given.

With the problems lately with USPS scanning books, inspecting Media Mail packages, cutting back on staff and hours, the books may well have been mailed already.

Sometimes life gets in the way when we have other plans, children get sick, homes catch fire, people lose their jobs, parents die, spouses get in accidents, bills get forgotten and the electricity gets shut off.

Hopefully all is well with them and none of the above has happened, but if your PMs arent going unanswered, I would guess that there is something else taking this member's attention right now.

But I dont see that contacting PBS would be beneficial. The system tracks these things and if a pattern develops, the Team will surely look into it.

Date Posted: 8/6/2009 12:08 AM ET
Member Since: 5/14/2009
Posts: 6,852
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Go with your gut.  This is sort of hard.  If there is a family emergency then she may not even be tracking any of this.  That is why I asked if you checked her profile to see if her account is on hold.  If it is closed or suspended I would notify PBS - something is fishy.  PBS can tell if she is loggin on and mailing more books ...may not hurt.  The very least her account will be flagged by PBS.  If she marked them mailed and sent them out past the 2 extra day deadline-then it is against the rules.  Nothing much more you can do.  I am really sorry you have to deal with this --it is disappointing.  My sister PM'd an account that was closed- the PM went through  but she doesn't believe the person rec'd it on email - so unless she opens the acct again - she might not get the PMS.

The worst PBS will tell you is that they won't get involved.  

I also found that the PBS DC is not updating as quickly - I have been going to the usps website and then requested a update via email and it showed enroute to NJ where PBS info didn't.   Just fyi - don't know if it applies.

Good Luck

Date Posted: 8/6/2009 2:11 AM ET
Member Since: 12/28/2006
Posts: 14,167
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Thanks for sharing Emily, great idea :-)

Bummer Leann :-(  Really not much you can do at this point.  If this member misses mailings and book requests time out, PBS will check and likely suspend the account.  Can you tell when this member checked in last?  That might indicate the severity of the family situation.  Thought I had recently read how to check if your pm's have been read by the other member...there it is...go to messages, under the tab 'from me'.  On the top bar, press the button 'unread' and the system will put a green check mark in the box in fron of any unread messages.

Date Posted: 8/8/2009 6:09 AM ET
Member Since: 11/4/2006
Posts: 795
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member since 2005? I doubt she suddenly turned dishonest. Life does interfere. I'd say give her the benefit of the doubt but go ahead and re-order the books. If she has been a member that long, she'll know the rules. My guess is she will PM you asking you if you still want the books or she'll just let the requst get canceled/lost in the mail.

 

Geri (geejay) -
Date Posted: 8/8/2009 8:27 AM ET
Member Since: 9/2/2008
Posts: 9,088
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I think I'd notify PBS.  The books went lost - that's a month.  When you PM'd she said whoops, I didn't mail them.  I'll get them out now.  That was July 20th.  I knbow the USPS scans aren't what they were so that's not a big help.

You're PM'ing her and not getting a response.  The team will know if she's around and go from there.

You're not out your credits since the books did go lost, it's more a matter of letting the powers that be know what's going on with the member.  Yes life does get in the way of PBS.  Sometime I think people could find a few minutes to sit and say I have to take my mind off this problem.  I know I do and I usually head for my computer and either my e-mail or here.  Getiing into a nasty streak so I'm stopping.