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Topic: I messed up and mixed up shipments

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Subject: I messed up and mixed up shipments
Date Posted: 1/15/2008 2:36 PM ET
Member Since: 1/17/2007
Posts: 9
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I accidentaly shipped the wrong book to two different members.  Now they each have the book that the other wants.  Is there anything I can do other than refunding the credit to help make this right?

According to one of the requestors the book she wanted is on a long wait list and I hate the idea that I just pushed her to the bottom of that list!

Date Posted: 1/15/2008 2:40 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I think there are a couple resolutions -

1.  Have both send the books back to you, offer to pay the return postage, and then send them to the proper recipient.

2.  (the cheaper but riskier option) - PM each member and ask if they'd be willing to send the book to the proper person and offer to pay the postage.  Also ask if it is okay to give each the other's address in order to do this.

HTH - this is not the first time this has happened to someone, so don't feel bad.

Date Posted: 1/15/2008 2:41 PM ET
Member Since: 11/27/2007
Posts: 1,222
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If you don't want to refund the credits, you could send them each the money to cover the cost of forwarding the book to the correct recipient.

This just happened to me. The sender sent out two wrong books and PM'd both of us. I told her I would forward the book and she is going to refund my credit (times two--out of the goodness of her heart). And no, don't feel bad. This stuff happens! :)

Last Edited on: 1/15/08 2:42 PM ET - Total times edited: 2
Date Posted: 1/15/2008 2:59 PM ET
Member Since: 10/20/2007
Posts: 1,680
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I sent a book to a requester along with a book for someone else.  The first requester was nice enough to mail the book to the right person.  I then buddied a credit to the first person.  Why not ask each what they would prefer (credits or postage?)

Date Posted: 1/15/2008 3:00 PM ET
Member Since: 1/17/2007
Posts: 9
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I already refunded each person's original credit.  I am thinking of offering another credit to each of them to forward the book onto the correct person.  One credit should be worth the same as paying the postage right?

Date Posted: 1/15/2008 3:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think the easiest thing to do is to send them each a credit to cover postage and the address of the person who is supposed to get the book.  If for someone reason this doesn't work: the person with the WL book can contact PBS and ask to be put back on top of the WL line because they didn't get the right book.  It's going to cost you at least 2 credits: 1 for each person to cover postage.  Unless you want to mail checks to these people.  I would think transferring a credit would be easier.

ETA: I was on the receiving end of a mistake like this.  The sender buddied each of us a credit. I ordered my book from the other person's shelf and she ordered hers from mine.  But neither was a WL book which complicates it a little. 

Last Edited on: 1/15/08 3:03 PM ET - Total times edited: 1
Date Posted: 1/15/2008 3:28 PM ET
Member Since: 7/23/2006
Posts: 15,930
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Jeremy, first off this happens a lot - I've done it before :-b  Like others have suggested, I buddied each one a credit and pm'd the address for the book - they mailed to each other.  Then when each one received the book they had originally requested, they marked it received.

Since you've already sent each of them a credit, just ask them if they would forward the book to the person it belongs to!  I really think most people are agreeable to that :)

Date Posted: 1/15/2008 10:44 PM ET
Member Since: 1/17/2006
Posts: 130
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I'm embarassed to admit I did this as well, here's my response to the first requestor:

OH NO! I'm so sorry. It looks as though I sent your book the the "Sisterhood" requestor. Honestly, I've never made this mistake before.

The best thing, I think, would be for you to mail "Sisterhood" to the other requestor, I will provide you with two credits, one for the postage, one for your trouble.

I will alert the other requestor, hopefully she will agree to the same arrangement.

What do you think?

She agreed right away, then I wrote this PM to the other requestor, who hadn't yet received her package:

Today I heard from a member named Txxxx..she has received "Sisterhood of the Traveling Pants" from me, in lieu of "She Got Up off the Couch" that she was expecting. Apparently I mixed up the packages.

I'm so sorry, I"m very careful with the mail usually. Here's what I propose as a solution. You could mark the package received, as Trina did, then forward it to Trina. I'll provide her address to you as well as 2 credits. One to cover postage, and one for your trouble.

Again I'm very sorry to trouble you. Let me know what you think

Both members were very nice about the whole thing. Both said they felt relieved that I had responded to them quickly, and offered them compensation for their trouble. Both got their books fairly quickly.

Hope this helps!