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Topic: Misleading Mail Date

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Subject: Misleading Mail Date
Date Posted: 8/6/2013 5:06 PM ET
Member Since: 1/19/2010
Posts: 6
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Can anything be done about a member who indicates that a book has been mailed on a particular date, but when the item arrives, it was clearly mailed much later? For example, I requested a book and it was marked "mailed" on July 13th. I'd just about given up hope that it would ever come. The book finally arrived today, August 7th. When I looked at the postage, it is dated August 2nd!! Clearly the book was not mailed on July 13th as the sender had indicated. This doesn't seem fair to me. Is there any way to report this so that people who abuse the system frequently can be called into account for their actions?

Date Posted: 8/6/2013 5:09 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Enter the mailing date into the form when you mark the book received. I believe it will prompt an email from TPTB.

Though, to be honest - if it was just a one time thing, I doubt much will happen. I mean, life things happen.

Date Posted: 8/6/2013 7:04 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Yes, doing what Caviglia suggests will prompt an automatic email from the system, reminding them to mail on time.

On the positive side, today's only the 6th, so arriving in 4 days is pretty good speed. ;-)

Date Posted: 8/6/2013 10:19 PM ET
Member Since: 3/25/2009
Posts: 279
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I recently had the same thing happen to me. I got one of those emails from PBS asking if I had received the book I had ordered. I hadn't and so I PM'ed the sender letting them know that I thought the book was lost in the mail. She PM'ed me back assuring me that the book wasn't lost and that media mail books can be quite delayed sometimes. The book arrived a couple of weeks later, and the post mark was 5 days after I sent her the PM. The disingenuous creature knew full well the book wasn't lost: she hadn't even mailed it yet. Also, it was water damaged. She was a real peach (or something).

Date Posted: 8/6/2013 10:46 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Awhile back PBS admin changed how late mailings are reported.  IIRC, they should now be RWAP'd and 'late mailing' should be one of the options.  The notes feature is no longer available, where we could enter actual dates, type of postage, and other information.

Last Edited on: 8/7/13 12:45 AM ET - Total times edited: 1
Date Posted: 8/6/2013 11:28 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Yes, the new RWAP late mailing option records it as a received book, with an added flag for PBS and an email to the member.  We can still use the little form to add the date, but our new option makes it really clear to PBS that the book was mailed late.

  • Late Postmark
    • You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • You will be able to choose the postmark date.
    • The sender will get an email reminding him or her to mail promptly - so if the late mailing was agreed upon, or the sender got the book back in the mail and had to re-mail (and alerted you to this), you should not choose this option.

Last Edited on: 8/7/13 1:54 AM ET - Total times edited: 1