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Topic: Missing books... what to do?

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Subject: Missing books... what to do?
Date Posted: 7/20/2011 5:27 PM ET
Member Since: 3/30/2009
Posts: 13
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All,

This is a very odd situation.  I ordered 4 books from a member.  The envelope came and only 2 (larger hard cover books) were in there.  I emailed the person asking whether he sent the other 2 separately.  He said no, they were all in the envelope.

There's no way in heck this could be true.  This is the original envelope, with the maling label taped to it.  There are no rips on it.  I tried adding one of my small paperbacks in to the envelope (goldenrod bubble envelope) and there is NO way it would fit with the ripped ends put back together.  So to think that a 4th would fit is inbelievable.

Now what do I do?  I think the guy MUST be lying.  4 will just not fit in the envelope.  There's no way to indicate that I rec'd only 2 of the 4. 

Sigh...

Juli

Date Posted: 7/20/2011 5:46 PM ET
Member Since: 10/30/2009
Posts: 962
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Unless it was in a deal, there should be a way to indicate that.  If you're certain there is not, then send an email to TPTB.

Date Posted: 7/20/2011 6:02 PM ET
Member Since: 2/13/2007
Posts: 2,263
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Ask the member, nicely, again...perhaps he got an order mixed up and the other two got accidently sent to someone else. That is a flaw with the new system when they lump all the books together, there is no way to indicate that the request was incomplete. Unless you RWAP, is there a place to indicate that you did not get your complete request? YES! I just checked the Help Center and when you RWAP you have the option:

  • Book Missing from Shipment (this option will show only on multiple-book shipments)
    • this means that the book was not included in the package with the other books (either the sender forgot to include it or the package tore open and one or more books fell out)
Date Posted: 7/20/2011 6:25 PM ET
Member Since: 12/10/2009
Posts: 2,469
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That is good info Sally  ; I hope the other books turn up Juli.

Date Posted: 7/20/2011 8:56 PM ET
Member Since: 8/26/2006
Posts: 9,327
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I'm betting that it was an honest mistake, and that either the two books are on their merry way to someone else, or they slipped behind the desk, and he thought he had wrapped everything.

You should be able to click "book missing from shipment" as Sally described, and just mark the two books received.  You could tell him how much postage was on the wrapper -- especially if it was mailed from the Post Office.  That will give him a sense of how much the package contained.  2 more hardcover books definitely would have bumped the amount of postage up, even with media mail.

You can double check the envelope too.  Could it have torn open in the Post Office, and then have been reassembled with only 2 books inside, and taped tightly?

If he accidentally mailed the other books to someone else, he can ask her if she's willing to forward the books to you.  If she is, he would give her a credit to cover her postage, and give her your address.  She would then mail the books to you, and you would mark them received when they arrive.

If this remains a mystery and nobody knows where the books are, you will get your credits back at the end of the 26 days, when the books are marked "lost" by the system.

Date Posted: 7/20/2011 9:17 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Hi,

Unless they have changed it again, there should not be an issue with marking some books received and some missing. I have done it myself in this same situation.

Click on "Problem" for your book order. You should see some kind of screen that allows you to indicate that there is a problem with your order.

At some point, you will see a screen that lists each book in the order separately. You would indicate which ones arrived and which ones have not arrived. When you complete the form, the ones that arrived will be removed from your "Books En Route" tab, just like notmal. The books that have not arrived yet will remain on your "Books En Route" tab. They are NOT marked RWAP .... they just stay on the tab as unreceived books, and will go lost in the mail at the appropriate time if you do not receive them.

I did this a couple of months ago, with the new screens and although it was formatted a little funny (took me a minute to figure out which book buttons were for which book), it worked just like I would have expected.

I will try to find the help doc that explains this.

But go ahead and start with the "Problem" button.