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Topic: missing disc after a year

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Subject: missing disc after a year
Date Posted: 1/1/2011 2:47 PM ET
Member Since: 7/15/2009
Posts: 1,353
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I received a PM this morning concerning an audio book I had sent in September of 2009. The fellow PBS member said that disc 4 was missing and is asking for a credit. I was a little miffed especially when I saw that I had sent the audio in September of 2009. What do you advice. I have sent a message back saying I would look but it seemed unlikely that I was any longer responsible in any way and as far as giving her a credit back ................ 

Date Posted: 1/1/2011 3:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I send a lot of audios and my feeling is: don't refund a credit unless you find the disc.  Although I'm thinking you would have seen it by now if you'd forgotten one and I'm also assuming that you would have checked the box before you sent it out. I know when I receive an audio from here, I check all the CDs and if they didn't do that back then then they're out of luck.  They've had possession of the thing for 16months and who knows what happened to it in that time.

Date Posted: 1/1/2011 3:34 PM ET
Member Since: 12/31/2009
Posts: 3,995
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A year? Uh, no. That thing has been kicking around his own house for all that time. Who knows who has touched/opened/played it since then?

 

Date Posted: 1/1/2011 3:41 PM ET
Member Since: 12/28/2006
Posts: 14,167
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The receiver is responsible for checking contents before logging the item in as 'received'.

Nice of you to look Margaret, but considering the time involved it's no longer your problem.  There's really no assigning blame at this point, as the disc could easily have gone missing on the other end. 

Unless you actually find the missing disc, I wouldn't even consider a credit refund.  If the other member persists, refer it to TPTB.

Date Posted: 1/1/2011 9:24 PM ET
Member Since: 12/23/2005
Posts: 3,001
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do not refund

Date Posted: 1/1/2011 10:50 PM ET
Member Since: 8/18/2005
Posts: 7,977
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The receiver is responsible for checking contents before logging the item in as 'received'.

I agree. They should have checked the disks upon receiving them. If they didn't check it out then, then they don't deserve a refund. People have to do the bare minimum to protect themselves.

Let alone how much time has passed! A couple of days I could see, but over a year? Really?

I think that's really unreasonable to even bring it up at this point.

Date Posted: 1/1/2011 11:08 PM ET
Member Since: 4/25/2007
Posts: 11,442
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I concur.  After that length of time, there's no way of knowing what happened to the missing disc.  I would not refund, receiver should have at least checked that all the discs were there before logging it as received.