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Monitoring, Measuring, Managing Customer Service
Monitoring Measuring Managing Customer Service
Author: Gary S. Goodman, Gary S. Goodman
Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department. Goodman identifies the behaviors that co...  more »
ISBN-13: 9780787951399
ISBN-10: 0787951390
Publication Date: 5/2000
Pages: 240
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Publisher: Jossey-Bass
Book Type: Hardcover
Members Wishing: 0
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