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Topic: Too Much Postage

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Debbie - ,
Subject: Too Much Postage
Date Posted: 1/8/2010 12:22 PM ET
Member Since: 10/7/2007
Posts: 731
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I was printing my postage out and I don't know what happened.  I look at the postage amount and it's $8.07 (with DC).  My eyeballs about popped out of my head.  I then looked at what the weight said and it said 13 lbs 10.2 oz. well OK for that weight I can see $8 but the funny thing was I didn't put that weight in there.  I don't know exactly what happened.  So my question is this.  If I take this into the PO will they recalculate the postage and give me a refund?  Thanks for your help.



Last Edited on: 1/8/10 12:25 PM ET - Total times edited: 1
Date Posted: 1/8/2010 4:13 PM ET
Member Since: 7/18/2005
Posts: 209
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How did you print the postage out?  I mean was it on line (Click n Ship), through PayPal, through PBS, or on a leased postage meter?

The proceedure for a refund varies with each one of these.  The only one you can get a refund on by taking it into the PO is a postage meter and that will be 90%.

Click n Ship is somehow refunded on line through the PO but I don't know the proceedure, you will have to check on that section of their web site.

Paypal is done through Paypal and PBS is done though PBS.

Debbie - ,
Date Posted: 1/8/2010 8:19 PM ET
Member Since: 10/7/2007
Posts: 731
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I did it through PBS.  Thanks Steve for your help.

Date Posted: 1/9/2010 5:46 AM ET
Member Since: 11/30/2007
Posts: 4,953
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No, you won't get a refund. I had that very thing happen to me yesterday when I brought in a book to the PO with PBS postage being more than it should have been. All my other books had the exact correct postage from PBS. I guess one book out of 18 that I brought in, wasn't too bad.

Date Posted: 1/9/2010 4:15 PM ET
Member Since: 7/18/2005
Posts: 209
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You're welcome Debbie.  I don't know how to get a refund through PBS but maybe the Help Center can help you.

Debbie - ,
Date Posted: 1/9/2010 5:42 PM ET
Member Since: 10/7/2007
Posts: 731
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You can't through PBS which is fine I am just puzzled as to how the weight was in there.  The only thing I can think of is I hit a couple of keys accidentally but I don't remember doing so.  What's done is done I'll just make sure I check what the weight says from now on more carefully.



Last Edited on: 1/10/10 1:43 PM ET - Total times edited: 2
Date Posted: 1/9/2010 5:54 PM ET
Member Since: 9/24/2005
Posts: 447
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I'd check to see if the weight is correct in PBS - look at your transaction archives & click on the book in question. Then click on More Options at the right of the screen & select edit book data from the list. You'll see the weight as listed in PBS. If it's showing 13+ lbs you'll know it's an error in the system, otherwise who knows.

 

Scott out.

Date Posted: 1/11/2010 10:54 AM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS gets most of it's info from other sites.  Never trust the PBS weight.  If you are going to use the PBS postage you'll save money in the long run by buying a cheap scale and double checking the weights. Also packaging can weight more than you think and sometimes bump your book up into the next price range even when you think it doesn't. 

To me using the PBS psotage and then going to the PO to have them confirm the weight is a waste of the printed postage fee.   If I'm going to the PO-I'll just have them put on the postage.  But when I use the PBS postage I double check the weight.  If someone inputs the weight in on Amazon or some other site-or is entering by hadn on PBS and makes a typo-it may not get changed. 

I would go in and edit the weight on that book to save someone else the problem. 

Date Posted: 1/12/2010 12:37 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I feel for you.   I've accidentally done this once myself.   You'll notice that I said ONCE because now I triple-check the dang thing before continuing on... LOL

Date Posted: 2/14/2010 5:05 PM ET
Member Since: 11/16/2007
Posts: 745
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I bought a good, analog postage scale for only $30 new. If you mail a lot of books, it might be worth it for you.

Go to OfficeMax, Office Depot, or an office store.

My book weights always look about right, so I never check them.



Last Edited on: 2/14/10 5:05 PM ET - Total times edited: 1
Subject: book weight and postage.
Date Posted: 2/15/2010 7:14 PM ET
Member Since: 11/14/2009
Posts: 6,679
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Last Edited on: 8/13/10 4:30 PM ET - Total times edited: 1
Date Posted: 2/19/2010 10:08 PM ET
Member Since: 11/25/2009
Posts: 86
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you can actually take it to the post office and explain to them what happened. they will look at it and if they can prove it hasnt been mailed you can get your money back.i had one lady at work do a stamp for 146.00 and it should have been 14.60 and we were able to get our money back.