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Topic: If you are NOT going to fullfill your deal, PLEASE....

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Subject: If you are NOT going to fullfill your deal, PLEASE....
Date Posted: 9/27/2008 5:16 PM ET
Member Since: 9/26/2005
Posts: 4,490
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If you offer a deal and someone orders from your shelf, and then something happens that you cannot fullfill the deal, PLEASE, PLEASE, PLEASE, PM the person who ordered so that THEY can cancel the order instead of you cancelling it.  If YOU cancel it, the system kicks into the FIFO system and the next person down the list gets the order and sends that one book out.

For what is now the 12th time, I've received a book today in the mail which I thought I was getting thru a deal, but come to find out that after the deal maker told me she would ship the next day, she cancelled the order, thus sending it to next in line.  

I understand that things happen and you can't send the book, but common courtesy would be to SAY something to the person who ordered.

 

Subject: I second that!!!
Date Posted: 9/27/2008 5:19 PM ET
Member Since: 8/15/2007
Posts: 752
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That has happen to me many a time also.. I am always thankful for the people who have let me know.. so I can cancel it..

 

I always let people know.... and cancel out books that go as freebies so people know they gone.

 

 

Ana

My two cents :D

 

Date Posted: 9/27/2008 6:45 PM ET
Member Since: 6/24/2008
Posts: 5,216
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This happened to me too.  However I did get a PM telling me that they cancelled.  I could at least then cancel on my end.  Sorry you missed out on the deal..

Subject: cancelled deals
Date Posted: 9/27/2008 7:12 PM ET
Member Since: 3/2/2008
Posts: 305
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im glad I am not the only person this has happened to, I will admit is pretty upset to look forward to getting 4 books and ended up with 1 .

Date Posted: 9/27/2008 7:30 PM ET
Member Since: 6/30/2006
Posts: 2,303
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Yep, me too. I am thinking of going back through my records and compiling a list of who's done it so I don't jump at their deals in the future.

Date Posted: 9/27/2008 8:02 PM ET
Member Since: 8/15/2007
Posts: 10,365
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Wow, I have never heard of this happening before - I guess I have been lucky!  Perhaps if people are concerned about postage costs or whatever they could state up front that the deal only applies to the first X number of posters.

Date Posted: 9/27/2008 9:44 PM ET
Member Since: 7/31/2006
Posts: 14,634
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It's happened to me several times..luckily i caught it a couple of those times but not all.

Subject: It's happened to more people than I imagined
Date Posted: 9/27/2008 10:19 PM ET
Member Since: 2/21/2007
Posts: 85
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This happened to me more than once and the second time I had PM'ed the person to not cancel if she couldn't fulfill her end of the deal. Explained that it could flip over to the next person with the same book. Talked to the wall. Well, not everyone is considerate. 

But there is a way you can - not guaranteed -- but pretty much make sure you are ordering from the person you think you're ordering from.  I click on PM in the book window once it's on my account page and when the message box opens, you can see from the e-mail address whether the order is still in with the same person. I sometimes do this everyday until it's accepted -- because a couple of times since then, I caught the flipover in time to cancel!  Buyer beware!

I also have to make some allowance for the fact that some people probably don't know that they have not  really canceled the order -- only their end of it!  I think this has to be posted conspicuously for people to understand this.

Cheers!



Last Edited on: 9/27/08 10:21 PM ET - Total times edited: 1
Date Posted: 9/27/2008 10:27 PM ET
Member Since: 8/11/2005
Posts: 467
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Thanks for making this more public. It has happened to me so many times that I now pm the member offering the deal and asking if they have to cancel it just let me know. One time another member who had canceled the deal making my book go to the FIFO responded when I questioned her "Not my problem. I canceled it according to the PBS guidlines."  So I went to her deal forum and asked if anyone else had problem transactions with her and was told by several members that my posting publicly was inappropriate and unnecessary. It was a bad experience for sure and hopefully the other members didn't have a problem with her. But as offering deals is now so popular it also increases the number of bad transactions. Very frustrating.

Date Posted: 9/27/2008 10:35 PM ET
Member Since: 6/1/2008
Posts: 96
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I have never heard of this, but thank you for making others aware that there could be a problem.  This has been very helpful!

Date Posted: 9/27/2008 11:46 PM ET
Member Since: 2/14/2007
Posts: 308
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I've had this happen 3 or 4 times but have thankfully been able to catch it each time.  I may not be so lucky in the future, but so far...

It is a good idea to make people aware of it because I didn't understand about the rollover until that situation occurred with a deal, and I had no idea what was happening.  I thought there was a problem with the system or something.  It took me awhile to figure out what had happened.

Date Posted: 9/28/2008 12:33 AM ET
Member Since: 9/26/2005
Posts: 4,490
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Sounds like there are many many many of us in the same boat!

Thanks so much for letting me know I'm not alone....I was feeling like I was being snarky bringing it up.

 

Date Posted: 9/28/2008 12:49 AM ET
Member Since: 11/5/2006
Posts: 1,006
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I've had this happen to me so much here lately that I'm constantly checking to make sure my request is with the same people. I had someone cancel and then have the nerve to message me after I received the book I only order due to the deal to ask why I cancelled it and then wanted to do another deal. Its getting harder to trust people on here when it comes to deals. I usually stay with the people I've had good deals through.

Amber

Date Posted: 9/28/2008 2:06 AM ET
Member Since: 2/13/2007
Posts: 70
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thats why I only get 1 book instead of what I ordered. happened a few times so far.

I'll be more careful in the future to watch the senders name that i made the deal with.

Thanks for pointing out how that happens.

Date Posted: 9/28/2008 7:32 AM ET
Member Since: 6/21/2008
Posts: 8,435
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Oh yeh, that's so disappointing and frustrating. There should be a better way in the system if the original poster doesn't come through with the deal. It should not automatically go onto the next person, etc.

It happened just last week to me, expected 5 books and received 1. I know things happen and orders can't be completed, but it's so disappointing

Sorry it happened to you, and evidently so many others.



Last Edited on: 9/29/08 12:48 PM ET - Total times edited: 1
Date Posted: 9/28/2008 8:50 AM ET
Member Since: 4/21/2008
Posts: 13,304
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I had the same thing happen last week, was expecting 5 books to be sent, was even PM'd that they would be going out on Monday but were never marked mailed. Became concerned and watched the book until it showed a new date to be mailed by, knew then it had rolled over and luckily was able to cancel before the new member accepted. Has turned me off of doing any more deals for awhile. Don't have the time to constantly be watching a book to be sure it's still coming from the same member and that I'm going to get my free books.

Subject: I have had this happen a couple of times
Date Posted: 9/28/2008 9:11 AM ET
Member Since: 5/19/2008
Posts: 562
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I don't think there is a way for PBS to help with this, based upon the guidelines for the Book Bazaar. I made the mistake of telling the sender to cancel a book order that was already promised in a deal. Before I could get back to my computer to cancel the book request it went to FIFO, was accepted, printed, & mailed. I know it wasn't actually mailed during that 7 minute timeframe, but once the book label is PRINTED, you as the requestor can't cancel. Once it's marked as MAILED the sender can't cancel. I will accept and print a label almost immediately since I dislike pulling the book and waiting until the next mornning to print, wrap and mail and find out it was cancelled.

Thankfully this person was willing to do a book deal from their shelf so I did not get a duplicate book.

 

Kevin

Date Posted: 9/28/2008 9:16 AM ET
Member Since: 10/22/2005
Posts: 2,044
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Thank you so much for posting this.  As a newbie to this area I had no idea this happens.  I did recently offer a deal & had to cancel someones request (because the books were already in a deal with someone else).  But I PM'd the person afterwards, so hopefully she went in & canceled her requests.  I'm still in the learning process here & have learned lots of info on the discussion list. 

This is great info to know!

Joyce

Date Posted: 9/28/2008 10:29 AM ET
Member Since: 6/30/2006
Posts: 2,303
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I guess here is one alternative, if both parties can agree to it: Arrange the deal "off the record".

Usually with deals one or more books are ordered from the shelf of the person offering the deal (thus giving the sender credit and mailing info etc.), additional books are requested by PM and/or in the forums. I suppose you could arrange with the sender for the "buddying" of credits and PM the list of books and shipping information. Since there is no order from the shelf, the sender can't just "cancel" it and there is no roll-over. (I recently used the "mail to a friend" feature to send some unpostables and was glad to see the label printing and tracking worked just like those on a regular label, postage-paid and everything. I don't think it shows up for the requestor, but at least I can watch it and I sent the receiver the DC number.)

There is still the potential problem of what happens when the credits are buddied at the initiation of the deal if the sender doesn't follow-through.

Date Posted: 9/28/2008 11:09 AM ET
Member Since: 10/21/2007
Posts: 3,430
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Also, if you are running a deal, and the requestor has conditions that you can't meet....DON'T CLICK ON DOES NOT MEET REQUESTOR CONDITIONS or the order will go into FIFO, which means the requestor will not get the book as part of a deal.  PM the requestor that you cannot meet their conditions and give them the option of cancelling or turning off their requestor conditions. 

Date Posted: 9/28/2008 11:54 AM ET
Member Since: 9/26/2005
Posts: 4,490
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Good point on the requestor conditions as well!   I do have a "not smelling heavily of smoke' condition on my RC and have luckily only run into that as a problem on one deal, and the offering person was kind enough to PM me so I could cancel, thank goodness.

I'm thinking this is sounding like a bigger, more universal problem than I first thought it might be.  Maybe one day the system can be updated to help resolve this problem.

Date Posted: 9/28/2008 1:15 PM ET
Member Since: 7/18/2007
Posts: 148
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I have run into this same porblem numerous times. And I want to thank the ones who received the order after it rolled over to FIFO. I have cancelled via pm when it was not the original deal.  Also, when I had to cancel after roll over to FIFO, I have only had very good interactions - with the person being very understanding about my cancellation. Although I have had problems with some deals, as a whole they are great!

Let's all be courteous is our dealings. Also, consider books posted - I have received several that technically meet posting conditions but were paperbacks over 20 yrs old (I made the mistake of not checking the publication year when ordering), and the books were old, worn, musty, and very yellowed pages - like the post above - I would not have paid 25 cents for it at a yard sale.

Subject: hi
Date Posted: 9/28/2008 1:22 PM ET
Member Since: 1/12/2008
Posts: 269
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i never had anyone to do this to me but i,m glade all posted it

Date Posted: 9/28/2008 1:31 PM ET
Member Since: 7/31/2007
Posts: 2,652
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The only thing I've noticed is with a thread that had credits they were giving away - the thread was confusing and I thought they were giving away credits.....I've not noticed it since though.  :)

Date Posted: 9/28/2008 2:05 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I suppose you could arrange with the sender for the "buddying" of credits and PM the list of books and shipping information.  - I highly encourage people to NOT do this. Going outside of the system takes away all of the protections that the system allows you. If the books never get to you after you've buddied credits, you are out the credits. If the books are unpostable, no RWP option. If someone asks that you work a deal with them this way, be very hesitant to do it.

This is a good time to also remind people who take advantage of deals to be very diligent in watching that deal until it is mailed. As soon as you place the order, hit the PM button and make sure the sender is correct. If you PM your free book choices this way, it will tie that PM to that request so if the wrong person got the order, they will know right away.   This will also  place the order immediately instead of the hour buyers remorse period. This will allow the deal person to see your order (or lack of it) right away. Keep an eye out for changes in the request date/time until the order is marked mailed. Keep verifying the sender is the same by clicking on the PM button. We hope that the deal offerer will contact us, but better to protect ourselves too just in case.



Last Edited on: 9/28/08 2:06 PM ET - Total times edited: 1
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