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I'm hoping someone can help me with this issue, as I'm not sure what to do. I requested a book recently, and the sender accepted the request and printed the label. However, the sender never marked the book "sent," so the request timed out and I got my credit back. One day after the request timed out, I received the book in the mail! I'm not sure what to do...technically, the sender was in error, as he never marked the book "sent," but I'd like to give him back his credit, since he did, in fact, send the book. Is there any way to do so after a request has timed out? I suppose I could "buddy" him a credit, but I'm not sure if there's a PBS-approved way to handle a situation like this. Any thoughts? Thanks in advance! |
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Unless you received a 2nd copy of the book (or another copy is on the way too you) you need to mark the book received through your transaction archive. It'll be there because the request was accepted by the sender. |
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Please be VERY careful in your transaction archive. It has both canceled orders (folks who never responded) and active orders. Always double and triple check the sender before marking a book in your Transaction Archive. We need to mark canceled books (such as the OP) and lost books there. But be careful! Once we mark a book received there, we cannot undo it. |
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What they said Then check and see if the book was placed back on your wishlist, if so you will want to delete or hold it or the system will order you another copy when it becomes available. Or does the system do this automatically when she marks the book received from her Transacton Archive...anyone know? Last Edited on: 2/12/12 1:57 AM ET - Total times edited: 1 |
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From the Help Docs, step by step instructions regarding what to do in this situation: You should FIRST check your My Account main page to be sure there are no currently ACTIVE requests for the book in your account.
To mark a canceled book received and give a credit to the sender:
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Thanks for the help, everyone! I read through all the instructions, and made sure to follow the procedures, so I'm back on track. The sender has his credit, I have my book, and we're both happy :) |
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Glad it worked out, Tonya! |
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