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Topic: Never mind - I found the answer

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Subject: Never mind - I found the answer
Date Posted: 3/30/2009 5:12 PM ET
Member Since: 10/27/2007
Posts: 2,287
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Never mind....I found the answer....I should have read a little bit further down on these posts.  Thanks Mary....Yea, I just saw that other post....you guys are most helpful.

Sorry :)



Last Edited on: 3/30/09 5:17 PM ET - Total times edited: 2
Date Posted: 3/30/2009 5:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Hmm. It sounds to me like she didn't mark it mailed and let it time out.  You don't owe her a credit. Look in the help docs, copy/paste the info and PM her-in fact there's another question where someone asked the same thing earlier today.  It's not your fault that she didn't mark it mailed and you shouldn't have to pay for 2 copies of the book. You do not have to send the book back to her.

Sianeka - ,
Date Posted: 3/30/2009 5:16 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Wendy, the Help Center guidelines state that if you receive two copies of books from a situation like yours, you are only obligated to give the current transaction (the one you CAN mark received) credit for the book.  The other sender is out of luck credit-wise because they did not follow site guidelines and mailed a book for an ended (canceled) transaction.

You would only be obligated to give the first sender a credit if you had not received another copy of the book.

There are many reasons why someone would send a book after it was canceled, but it should never be done here so as to not create this very scenario.