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Topic: New condition???

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Subject: New condition???
Date Posted: 6/13/2008 10:57 AM ET
Member Since: 5/30/2007
Posts: 400
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I just turned down a member's requestor conditions on a wishlisted book. The condition asked for only books in new condiion. While the book I have happens to be brand new and never even read, I was worried that it could be slightly bent, creased or something in transition. Did I do the right thing?  I feel bad because I don't think this member will ever get any books, and my book was new.

Date Posted: 6/13/2008 11:07 AM ET
Member Since: 11/11/2005
Posts: 5,238
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People have the right on PBS to put whatever condition restrictions they want to on the books they order - and you have the right to turn down any book orders if you feel that your book might not meet those restrictions.

I seriously doubt that the member who ordered your book is as picky as the requestor conditions imply, but you just don't know.   I would probably have done the same thing.

Last Edited on: 6/13/08 2:03 PM ET - Total times edited: 1
Date Posted: 6/13/2008 11:26 AM ET
Member Since: 5/30/2007
Posts: 400
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Ater I turned down the conditions, the book went to the next person on the list who accepted immediately.

Date Posted: 6/13/2008 11:33 AM ET
Member Since: 6/4/2007
Posts: 2,941
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While asking for books in new condition seems picky and the chance of damage in transit exists I feel it was maybe a little over cautious to refuse based solely on that.  There's this idea that people with requester conditions are all using them in hopes of continually complaining and keeping their credits.  I rarely see the kinds of complaints from senders that would justify this general attitude and wonder where it comes from in the first place.  However I've seen far pickier conditions (I had one that wanted no books in "fair or acceptable condition, only in excellent condition") that would do more to ensure that a requester wouldn't get books so I wouldn't worry about that nearly as much.  If I'm worried that my book doesn't meet the conditions I decline a request.  But if I had a request for new condition and had a new book I'd send it.  Damaged by the post office isn't damaged by me, and it's not like these sorts of factors aren't considered overall.

Date Posted: 6/13/2008 11:44 AM ET
Member Since: 5/30/2007
Posts: 400
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Thanks for the feedback! I didn't have any thoughts that the person was complaining. I was just intimidated by the request for "new" books only. If there is a book I want new, I buy it new, and even then sometimes it will come in with a slight mark or something.

Date Posted: 6/13/2008 11:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Mary Ann don't feel guilty.   You probably would have been all right since the book was new and never read. But it's ok that you turned it down.  I probably would have sent it since it was a new book and if there was a complaint, I would not have given the credit back. I would have said it was a new book and if you want a brand spankin' new mint conditon book then you should go buy one.  If it was an older book or a book that had been read a couple times, I would have declined for conditons.  Especially on a WL book.  I posted a 15yr old paperback when I first joined.  It was an oop/htf early book from a very popular author.  There were 85 people on WL and the 1st one come in with "I only want books that are in like-new, mint conditon".  I declined and said "the book is a 15yr old paperback it's not in mint condition". It was in fact in excellent condition for a 15yr old pb and PBS postable.  No folded pages, no tears, marks, no spine creases or anything just slight yellowing from age. I still turned it down because I was worried this person would nit-pick everything about the book and complain. So don't feel guilty.  If they are getting declined a lot, they can modify their RC's.

And no I son't auto-decline books with RC's.

Date Posted: 6/13/2008 12:50 PM ET
Member Since: 4/2/2007
Posts: 180
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You did what you needed to do for your own peace of mind .But it was a new book, I would have sent it.

Date Posted: 6/13/2008 1:02 PM ET
Member Since: 5/10/2005
Posts: 2,372
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I'd have turned that condition down.  Even if my book was new.  I don't usually do that with conditions, but that one seems to go against the very nature of the site.

Date Posted: 6/13/2008 1:44 PM ET
Member Since: 8/1/2007
Posts: 5,034
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The bottom line is "your book... your call".  When I get an order with Reader's Conditions I get the book out and check to see if it meets them. 

If it meets condition, I send it. 

If it doesn't, I say click No and include the reason it doesn't meet conditions. 

If I am in doubt, I click accept and send a PM stating the condition that may or may not be a problem.  If they say its OK, I send.  If they say its not OK, I cancel. 

For me... if I had a "like new" condition and the book actually was "like new" I would be stoked that the person was going to get a great book.

Date Posted: 6/13/2008 1:56 PM ET
Member Since: 12/23/2005
Posts: 1,159
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Mary Ann, I feel the same way. I turn this request down also. Just like good condition means different things to different members, I feel new does also. I see new books in the store with wear from people handling them.

Date Posted: 6/13/2008 2:06 PM ET
Member Since: 9/30/2006
Posts: 7,027
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I think I would have sent a PM to the member describing what I had for the book first.  There would then be no question about what they were getting.

Date Posted: 6/13/2008 2:14 PM ET
Member Since: 4/20/2006
Posts: 5,752
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If I'm on the fence, I err on the side of caution and say no, but that rarely happens, and I've never had a problem with any that I've sent out to people with RCs.

Date Posted: 6/13/2008 3:57 PM ET
Member Since: 1/8/2007
Posts: 8,139
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For me... if I had a "like new" condition and the book actually was "like new" I would be stoked that the person was going to get a great book.

Personally, I get a greater thrill from sending a book in fantastic condition to someone who has no RC's or only wants the minimum requirements of the site. :)

Date Posted: 6/13/2008 5:32 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I'd have turned it down.    Especially since other (more reasonable) folks were waiting in line for it.   

Date Posted: 6/13/2008 6:45 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I can only say that the person with "like new condition only" RC probably doesn't get many books!

Date Posted: 6/14/2008 1:40 PM ET
Member Since: 3/20/2007
Posts: 142
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I probably would have turned it down to since "new condition" can mean different things to different people.  I would have erred on the side of caution and not sent the book.  Most of the requester conditions I get are for books from a smoke free home that are easy since we're definitely a smoke free home.  I've had other ones that request only hard backs that still have their dustjackets...another easy one to interpret.  I understood why you turned this one down.

Date Posted: 6/14/2008 6:54 PM ET
Member Since: 1/12/2007
Posts: 1,305
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I'd have turned it down. I know I'm getting a used book and expect it to meet PBS guidelines. When I get a like new book it's exciting, like Santa came, it's great. On the other hand when I get one that's nasty, coming apart or been wet it makes me very sad.


Date Posted: 6/16/2008 2:31 PM ET
Member Since: 7/23/2006
Posts: 4,813
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"like new condition"?  This is a used books site.  Sounds to me like he or she should be ordering from Barnes and Noble.  I don't send out books unless they are in the same condition I would like to receive a book.   Any book I've received so far has been in good shape.   I would have turned down the request.  He or she will get the idea soon enough since they won't be getting too many books.

Date Posted: 6/16/2008 10:40 PM ET
Member Since: 8/1/2007
Posts: 965
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I would have turned it down as well. To me, those RC's  imply the person is  very particular so I would not even risk it especially if it's a wishlisted book and there are other members waiting for the same book in any postable condition.