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Topic: New member question

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Subject: New member question
Date Posted: 11/8/2007 1:21 PM ET
Member Since: 11/3/2007
Posts: 8
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I am curious...how long does it normally take people to respond to your requested books? The few I've gotten requests for I respond immediately and mail within a few days. Just curious about the etiquette. I have a book that the member hasn't responded to in about a week. I went to "details" and they haven't done anything. Is it considered rude to PM the person after a certain period of time? (Sorry I am a newbie!) 

TIA

M.Grace

Date Posted: 11/8/2007 1:33 PM ET
Member Since: 1/22/2007
Posts: 1,101
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it depends a lot upon the person the request was sent to. I never pm them, but theat is just me. The system will time them out after 5 days and then it will weed out the inactive members.

Date Posted: 11/8/2007 1:37 PM ET
Member Since: 8/1/2007
Posts: 5,034
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It is a crap shoot... some respond immediately and ship the book the next day.. others wait the full 5 days and it times out and the order moved to a new person who has the book on their shelf.  The waiting can seem like FOREVER, but sending a PM won't really speed things up.  They did get notified that you wanted the book in the same way they would get notified of your PM... and if they aren't responding to the order, I doubt they will respond to the PM.  My hubby got ansty at waiting and cancelled an order.. and then reordered it...and it went back to the same non-responder... so he actually had to wait LONGER than the initial 5 days for it to time out to go to the  next person.   Overall, more than half of the people respond within a day or two.

Date Posted: 11/8/2007 1:38 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I just sit back and let the system handle it.   They will receive reminders from PBS if they don't respond.   And if it passes the time limit, their book will be removed from the system and the request passed on to the next person in line.     People should be VERY careful when PM'ing that they're not sending an inquiry to someone new who has only had the request for an hour or a day... etc.

Date Posted: 11/8/2007 5:34 PM ET
Member Since: 11/3/2007
Posts: 8
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That makes sense. I didn't realize that they would get timed out and then passed on to the next person. I'm still playing around with the features and learning. Thanks for your help in the process!  I didn't want to PM anyone really but I didn't know what I was supposed to do. It totally makes sense that PBS does the work for me, don't know why I didn't think about it that way!

Thanks again!