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Topic: New Members Mistakes

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Subject: New Members Mistakes
Date Posted: 8/2/2010 8:44 PM ET
Member Since: 3/2/2009
Posts: 22
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Hi! I don't know if any of you have had this problem? But I want to make sure I am handling this problem the right way.

I had a book on my wish list and paperbackswap send me a link to a member who had one.  I ordered the book, but it was canceled, so they send me another link to another member which I ordered and recieved the book.  1 wk-2wks later I got a pm from the member for the first book ordred that was canceled, and said she was new and she clilck on cancel instead of book shipped and she want me to click on the book recieve so she will get credit for sending the book (oh, buy the way the book still has not showed up and its been over 2 wks).  I told her I already had the book from another member and didn't want her book because I already had one, and I would ship it back to her at her cost.

I have recieved several pm's from her the last couple fo wks and still wanting me to give her credit when the book is recieved.  I've told her no and that I've saved all her pm and will forward them if needed, a not to contact me on this matter anymore.  And that I would pm her if the book does show up. 

So do you think I handled this new member in the right manner?

Thanks

Date Posted: 8/2/2010 8:58 PM ET
Member Since: 12/31/2009
Posts: 3,995
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The following is from the help docs. It seems that you are very clearly scenario #2. You may want to copy/paste this in a PM to the person that has been sending you the PMs:

 

I received 2 copies of the same book!

These are the possibilities:

  1. You submitted one request, and the first sender did not mark the book mailed, but did mail the book.

  2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

  3. You submitted two requests for the book, to two different senders

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailedbefore the deadline is such an important part of the swapping process.

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

 

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks  on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click  on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.
    •  


Last Edited on: 8/2/10 8:59 PM ET - Total times edited: 1
Date Posted: 8/2/2010 10:47 PM ET
Member Since: 4/25/2007
Posts: 11,442
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I'd send them the piece Lisa posted above if they contact you again about it.  You do NOT have to mark this book received if it ever shows up since you already have another copy.

If it were me, I'd make note of this member's name and, if the book ever shows up, I'd not open it and mark it "return to sender" so it will go back to her.  She'll have to pay the postage on it again for the return trip but at least you won't be out anything to return it to her.

Date Posted: 8/2/2010 11:20 PM ET
Member Since: 3/2/2009
Posts: 22
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Thank You for your help...

 

Chrsitine A

Date Posted: 8/3/2010 3:39 PM ET
Member Since: 1/14/2008
Posts: 346
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I would have mentioned that they should have informed you of their error ASAP, before you had a chance to request another book.

Date Posted: 8/3/2010 11:26 PM ET
Member Since: 12/23/2005
Posts: 3,001
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This scenario happened to me a few years ago with a new member.  I did not send her a credit, but since I had extra and it was a WL-ed book, I figured I'd send her one any way after I received it.  I never got the book.  And, I doubt she ever mailed it.