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Topic: New RWAP issue

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Subject: New RWAP issue
Date Posted: 8/30/2011 7:54 AM ET
Member Since: 4/28/2009
Posts: 9,659
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The new window for answering questions about a book you just received has confused me when there is a problem with book.  When you mark book "rec'd with a problem", it asks if you want to ask for your credit back (nice feature since it automatically sends a PM to the sender if you do want to ask for a credit refund).  But if you say "NO" to getting your credit back, it automatically puts you back in the line to get another copy!  I have had this happen twice this month.  Just because a book is RWAP, doesn't mean it's not readable so depending on what I plan to do with a book, I can just keep it and put up with the damage (which is why I didn't ask for credit refund).  I do send the sender a PM letting them know about the damage and if it's a wrapping problem, I make a suggestion for better wrapping.

Date Posted: 8/30/2011 9:13 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Jeanne - I agree with you that just because you don't request your credit back, that doesn't necessarily mean that you wouldn't like a postable copy of the book. However, posting here doesn't do much to solve the problem as the Team doesn't read the forums. You should immediately contact the Team via the Feedback page and inform them that in these cases, they should give people the option of going back to the WL.

With new features, it always happens that the Team doesn't think of every possibility but they correct things once they are made aware of problems.



Last Edited on: 8/30/11 9:14 AM ET - Total times edited: 1
Date Posted: 8/30/2011 9:53 AM ET
Member Since: 8/16/2007
Posts: 15,194
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Before the new system was put in place you were put back on the Wish List line for any RWAP, this is not a change. The system doesn't know if you still want a postable copy and I don't see how asking for the credit back makes that determination. Its better to restore your position in all cases than to not do it sometimes and have people think they are getting back in the WL line or require someone to ask for their credit back in order to get back in the WL line, sometimes people don't ask for the credit back just to be nice. You just need to go to your WL and remove the book.

eta: I just read D.G.'s response and I guess I read your complaint as the opposite of what she did, it sounds to me like you don't want to automatically go back on the WL even though you are. If you weren't going back to the WL in cases where you marked NO for the credit return and expected to, then I would send in Feedback.



Last Edited on: 8/30/11 9:55 AM ET - Total times edited: 1
Date Posted: 8/30/2011 10:34 AM ET
Member Since: 4/7/2008
Posts: 15,690
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LOL, I think you're right, Melanie. The OP doesn't want to get back in the WL.

In that case though, all you have to do is either remove the book from the WL or deny the request when it comes in. I know that seems to be an extra step but from the Team's standpoint, it's better to be safe than sorry in those cases where the person doesn't want the credit back but would still want a postable copy of the book.

But if it still bothers you, the answer is to contact the Team to let them know. If they hear from enough people, they may change that.



Last Edited on: 8/30/11 10:36 AM ET - Total times edited: 1
Date Posted: 8/30/2011 11:20 AM ET
Member Since: 1/17/2009
Posts: 9,859
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I think the suggestion that she wants to make is that:

1. Let people choose whether or not they want to go back into the WL line when they mark a book RWAP. (but make the default "yes" because that is how it works now).

It has nothing to do with asking for a credit back. And, I don't see why it ever should.

Whether or not you want your credit back has nothing to do with whether or not you want to go back into line ... two separate things.

Date Posted: 8/30/2011 12:32 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I agree with Sara.  It could also be set up so that you automatically go back in the wishlist line, but on hold.  That way it gives you a chance to decide if you really want another copy of the book or not.

Date Posted: 8/30/2011 2:08 PM ET
Member Since: 12/28/2006
Posts: 14,177
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RWAP has always put the requester back on the Wishlist.  Much easier to remove the book from your wishlist than have to put yourself back in line and wait ages...again.

Some of the suggestions above would make nice additions to PBS tho!