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Topic: newbie question- book requested is not a match

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Subject: newbie question- book requested is not a match
Date Posted: 12/13/2009 4:58 PM ET
Member Since: 12/3/2009
Posts: 6
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Hello everyone,

As a new member, I've found this forum really helpful in answering my questions. So thanks to all of you who post!

I have a question. I received a request for a book, but I noticed the request is for a hardcover, and the book I have is a paperback. When I posted the book, I entered the 10 digit ISBN from the inside page of the book, because the ISBN on the back cover had a label over it. The 10 digit ISBN of the request matches my book. The 13 digit one does not match. When I posted this book it must have posted as a hardcover, and I didn't notice. My bad. What do I do now? Should I reply that I cannot send the book, and repost it correctly? This is a popular older book that has been reissued many times. If I select that I can't send it ,will I be able to explain why?



Date Posted: 12/13/2009 5:12 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You have to really pay attention to that when posting books.  Publishers reuse ISBNS frequently.  The only way to contact them is to accept the request and then PM them. Which you aren't supposed to do if you know the book is posted wrong. You should just decline the request. Then repost the book without an ISBN.  PBS will not change the binding type they have listed. 

Date Posted: 12/13/2009 5:19 PM ET
Member Since: 8/16/2007
Posts: 15,222
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Should I reply that I cannot send the book, and repost it correctly?  Yes, this is what you should do. I believe if you say you cannot send it at this point (without having ever accepted it) it will allow you to tell them why. Then just repost it correctly.

If all of the ISBNs on the book come up as a Hard Cover in the PBS system, then you will just need to follow the procedure for posting without an ISBN (there should be a button on the posting screen). You will need to enter all of the information for the book when you do that. Usually, once I've posted a book like that, I go back to the book listing with the correct ISBN and add a Tag "paperback version available under ISBN #XXXXXX" and give the short ISBN that PBS assigned my copy.

Thank you for double checking your book before you sent it!! Too many people would have just mailed it without noticing or caring that it was listed differently. We like new members who pay attention to detail :-)

Welcome to PBS.

Last Edited on: 12/13/09 5:20 PM ET - Total times edited: 2
Subject: thanks!
Date Posted: 12/13/2009 5:37 PM ET
Member Since: 12/3/2009
Posts: 6
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Thanks for your replies. I followed your advice and declined to send the book. It did require me to provide a reason why I declined. The system also automatically removed the book from my bookshelf after I declined. I peeled the sticker off the back cover of the book, and entered that ISBN (which is different from both ISBNs printed inside the book). The correct version of my book came up this time. I will be more careful with that when posting in the future.


Date Posted: 12/13/2009 11:32 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Interesting situation Donna, I had NO idea that the cover ISBN could be different from title page ISBN.  Welcome to PBS!!

Date Posted: 12/14/2009 12:18 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I have had that happen numerous times, where the ISBN inside does not match the one on the back of the book -- as others have said, you have to pay attention when listing books that they DO match so that you don't have headaches down the road.

And in the same vein, I didn't used to check that the ISBNs on books that I received matched what I requested. I mean, I requested a MMP and got a MMP and it was only when I relisted it by posting it from my bookshelf and sent it out that the receiver pointed out to me that it did not match. I was embarrassed and annoyed because I was out of a credit and the postage because the previous member had not correctly listed it and I had not checked it so it pays to be vigilant both coming and going, if you know what I mean.

Date Posted: 12/14/2009 12:33 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I posted a book yesterday that had no ISBN.  Why do they do that, publish a book with no ISBN on it?  There was a version in the system with a cover identical to mine that had an ISBN so I posted it as that book.  I hope I didn't do something wrong there.

Date Posted: 12/14/2009 12:55 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:53 PM ET - Total times edited: 2
Date Posted: 12/14/2009 12:58 PM ET
Member Since: 8/26/2006
Posts: 9,351
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Kate, if your book doesn't have an ISBN, the only way you can post it is by using the option for posting without an ISBN on the Post Books page.  You should delete the book from your shelf and repost it without an ISBN.  (The art on the cover image doesn't have to match the actual cover of the book.  ISBNs have to match).  It would be a shame to mail the book and then have to refund the credit because the ISBN doesn't match.  Glad you caught it!

How do I post a book without an ISBN?


An ARC is an Advanced Reader Copy (Oh the stuff we learn just by being members here!)

What is an ARC?

Last Edited on: 12/14/09 1:00 PM ET - Total times edited: 1