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Topic: Newbie has a question i.e. returned book

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Subject: Newbie has a question i.e. returned book
Date Posted: 6/6/2013 5:22 PM ET
Member Since: 5/20/2013
Posts: 6
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Okay.  I tried searching but couldn't find what I was looking for, so sorry if this has been discussed many times.

The second book I sent was returned "Not Deliverable As Addressed" by USPS.  I PM'd the person to whom the book was addressed promptly and realize I have to wait 5 days for them to respond before I can notify PBS.

Anyway, what I was looking for was, is there any repercussion for this person if they don't get back to me?  Day 5 is tomorrow. 

Thanks!

Angie F.

Date Posted: 6/6/2013 5:29 PM ET
Member Since: 10/6/2007
Posts: 460
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Hey Angie - welcome to PBS!

hover your mouse over the "Help Center" tab near the top center of the PBS page.

Then select "Browse Help Docs".

Once the page refreshes, type the word RETURNED in the search field.

There's a lot of helpful info there.

MaryF

Date Posted: 6/6/2013 5:35 PM ET
Member Since: 6/30/2007
Posts: 2,387
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If the person does not respond you can contact TPTB, see 'Contact Us', link below. They can also try to reach the person and with no response cancel the transaction if it appears the account was abandoned, etc. However, if the person does respond to say the address is correct, then you can take the intact package to your PO with a copy of the message and let them know the address is correct and they should rettempt, without additional postage. If the address is wrong, the person should give you another credit to resend it. They'll have to contact PBS to get their address corrected in the system.

If nothing is done, the transaction will eventually show the book as going lost. If too many books go lost over time an account is flagged and TPTB look it over, try to resolve and eventually it will get suspended/closed.

Date Posted: 6/6/2013 7:34 PM ET
Member Since: 7/19/2008
Posts: 15,384
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From Help Center:

If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book,

If the book was returned to you through USPS error, you can take it to the PO in the packaging in which it was returned, and explain the situation - that it was returned in error from a current, deliverable address.  They can check the address and if it is correct and the book was returned through USPS error, they can send it again "under cover" from Post Office to Post Office, without requiring more postage.