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Nine Keys to World-Class Business Process Outsourcing
Nine Keys to WorldClass Business Process Outsourcing
Author: Mary Lacity, Leslie Willcocks
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accou...  more »
ISBN-13: 9781472918482
ISBN-10: 1472918487
Publication Date: 1/29/2015
Pages: 256
Edition: Hardback
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Publisher: Bloomsbury Academic
Book Type: Hardcover
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