Has anyone had experience with this?  I sent out a requested book using Paypal (with automatic DC) and the tracking shows it was delivered on 12/18.  This morning I received email from PBS saying it is "lost in the mail" because the requestor has not marked it received.  I am following the protocol of PM'ing the requestor but if she doesn't respond, how does PBS handle this?

Thanks,

Janet

Here's what's in the help center:

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

• Contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
• If the requestor does not respond to your PM within a few days, contact us and we will look into it.
• We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
• If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.

Ah, I read that but missed the last part.  What does PBS consider "inactive"?

It just means they they will let you know if the person seems to have abandoned their account so that you don't need to bother trying to get ahold of them any more.

Basically the only thing they will assist you with in a non-PBS-DC matter is with the other person not responding to you. That they don't tolerate. But, if the person responds and says, they didn't get the book, there is nothing PBS will do to assist you in getting your credit back. Using PBS DC does have it's advantage over other Private/USPS DC, since it is they only case in which PBS will assist in the matter of a lost book.

And although DC indicates it was delivered, it could have been delivered to the wrong address.