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Topic: Nook help needed - unable to read book I just purchased

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Subject: Nook help needed - unable to read book I just purchased
Date Posted: 6/18/2014 6:50 PM ET
Member Since: 6/7/2008
Posts: 85
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I purchased a Nook book last night (from my Nook Touch Glowlight), and for some reason when I open the book, all it shows is a blank screen with "Page 1 of 211" at the bottom.  When I try to page forward, nothing happens.  I've purchased many Nook books before the same way, and never had a problem.  They would just download to my Nook and be available for reading instantly.   I tried disconnecting / reconnecting to my home Wifi, I powered down the Nook completely and restarted it again, but no luck.  When I checked my Nook library and online account, it shows that the book was purchased and that my order was received and completed.  I can't figure it out.  Anyone have any suggestions?  Thanks!

 



Last Edited on: 6/18/14 6:58 PM ET - Total times edited: 1
Date Posted: 6/19/2014 9:40 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Can you say what book it was? Maybe it's a corrupt file on their side. If nothing else helps, I'd write B&N a note and let them know you're having problems. They may be able to check to make sure the file is okay.

Once, years ago, I downloaded a book where the fonts were white on a white background, so it looked blank. I could tell the fonts were there by 'marking' the text which changed their color. The author was posting their own stuff and just gooped up the format.

Ed. - I did find an older conversation about the same problem. Here.



Last Edited on: 6/19/14 9:43 AM ET - Total times edited: 1