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The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company
The Nordstrom Way The Inside Story of America's 1 Customer Service Company
Author: Robert Spector, Patrick D. McCarthy
Praise for The Nordstrom Way . . . "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."--David D. Glass, President and Chief Executive Officer, Wal-Mart Stores, Inc. "Nordstrom is a national...  more »
ISBN-13: 9780471191711
ISBN-10: 047119171X
Publication Date: 7/1997
Pages: 256
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Publisher: John Wiley Sons
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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 reviewed The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company on + 3 more book reviews
Any person who is serious about retail sales has to read this handbook. Customer service, build a client base, and a proactive way to bring customers into the store to see YOU, rather than waiting for them to wander into the store.
reviewed The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company on
Useful information for customer service.


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