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Topic: Was this OK to do?

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Subject: Was this OK to do?
Date Posted: 8/3/2008 10:14 PM ET
Member Since: 7/12/2008
Posts: 1,181
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I received a request for two books from a member and when I went to pull the books from my shelf, I noticed that one of the books had some mnor water damage (wavy pages) that I was unaware of when I posted the books. I clicked on "I cannot mail this book" for the one, and explained why, but then PM'd the member to tell her what happened and offer her the book for free (no credits required) if she just wants it to read. (I figure that I can't post it anyway and it costs only a little more to send the two books) BTW, the book isn't a top WL book, just a run-of-the-mill MMPB, so it's not one that she could have parlayed into a new trade.  Was this a good way to handle it, or should I have just kept the non-postable book.

How badly does it reflect on me to say that I cannot mail a book? I would rather tell the member before I agree to a trade than to send out a non-postable book, even if it's only slightly "unpostable."

Date Posted: 8/3/2008 10:17 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I think you handled it perfectly.  I don't believe canceling a request would count against you, especially considering your reasons, and offering the book for free makes up for a very honest mistake.  I can't think of a better way to handle this situation, so I'd say it's more than OK.

Date Posted: 8/3/2008 10:18 PM ET
Member Since: 12/19/2007
Posts: 2,408
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I think you handled it perfectly. I can't imagine that this will reflect badly on you since you refused to mail a book that does not meet PBS standards.
Date Posted: 8/3/2008 10:19 PM ET
Member Since: 6/17/2008
Posts: 626
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I am not sure how badly that would reflect on you, if at all.  But I think that was a good way to handle the transaction. As long as it isn't for credit, you are allowed to send unpostables... and I see alot of members with deals: "unpostable freebie with any order" and this is basically the same thing.  I think you did the right thing... same thing I would have done and it is much better than having her mark your order RWP had you sent the order anyways.

Date Posted: 8/3/2008 11:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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When you hit I cannot mail the book it offered the request to someone else.  So she probably has a pending order for the book with another person already.  It doesn't reflect badly unless you do it w/a whole lot of orders.  When you hit I cannot mail it removes the book from your shelf.  Unless your declining RCS. 

Date Posted: 8/4/2008 1:20 AM ET
Member Since: 7/16/2006
Posts: 198
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I think that was a great way to handle it! I am sure that she will be grateful for the free book, and your honesty in declining the request based on the condition of the book.

Date Posted: 8/4/2008 3:07 AM ET
Member Since: 3/8/2007
Posts: 2,532
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I don't think it reflects badly on you at all.  I think the way you handled it was very nice and thoughtful.  =)   

Date Posted: 8/5/2008 10:56 AM ET
Member Since: 7/12/2008
Posts: 1,181
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Just as an update, I got a very nice PM from the requester who said a little water damage doesn't bother her, so she would take it. I just mailed it yesterday. It doesn't cost a whole lot more to send two books Media Mail than it does to send one book 1st Class and if it's unpostable anyway, I'm glad to pass it onto someone who would like to read it.  Thanks to all for your advice and kind words.

 

Date Posted: 8/5/2008 11:01 AM ET
Member Since: 7/1/2008
Posts: 2,835
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I think you handled it perfectly

L. G. (L)
Date Posted: 8/5/2008 11:12 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Ditto.  That's exactly what I used to do when I mailed books.  Good job!