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Obedient Servants?: Management Freedoms and Accountabilities in the New Zealand Public Sector
Obedient Servants Management Freedoms and Accountabilities in the New Zealand Public Sector Author:Richard Norman The experience of a representative sample of 91 public servants, members of Parliament, and informed observers of the control systems of New Zealand's public management model adopted by the New Zealand government in the late 1980s and early 1990s are examined in this book. Revealed is a trend that is moving away from the tradition of delivering ... more »public services through a centralized bureaucracy. Richard Norman uses his experience of having critiqued public service bureaucracies as a journalist, working for a government-owned corporation that crashed after becoming too entrepreneurial, and delivering training in finance and management to public servants adjusting to the systems of the "New Public Management" model adopted by the government to examine the creation of a new model of control that achieves a balance between control and empowerment.« less