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Received a book today....damaged!!! 1. Water damaged - not wrapped in plastic (yeah not required). Pouring rain here..it is winter. 2. Wrapped on with two sheets of printer paper - ripped open in several places. 3. Scotch tape only tape used and not much of it at all. 4. Wrapping taped directly to the book. No, it is not a new member...joined in April of 2007 so, that excuse doesn't fly. Reported it RWAP and have requested a return of my credit (we'll see if that happens)....and made special note to TPTB of what was wrong... Poor little book!!! Ok, I marked the book RWAP at 10:04 EST...took a few minutes to type the response to the sender...do you know that by 10:22 EST I had my credit refunded AND a very nice apology from the sender....color me amazed!!! Last Edited on: 1/5/09 10:45 PM ET - Total times edited: 2 |
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I just received a set of books (5) today that smell mildewy. It also appears that their are mildew spots inside the box. I know the rules state no water damage and no mold. I think this book should have fell in that category. I have asked the librarian for assistance. I would have never listed these. Or if I did I would have pm'd the requestor to let them know. Needless to say, I am feeling bad that I think I will mark them RWAP. I understand just where you are coming from. It is very frustrating.
Last Edited on: 1/5/09 11:00 PM ET - Total times edited: 1 |
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The two times I've asked for my credit back, the sender did so right away. |
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Mildew is mold, Wendeline, so if you have mildew, treat it as a box of moldy books .... which must really suck. I'm sorry. --Catt |
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Maybe they need to reword the guidelines to say "no books with anything growing on them." Seriously, that should be not even need to be said! |
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The last 3 RWPs I had to mark were from long term members. All were obviously unpostable. Generally if it's something that could easily be missed, I don't mark it RWP. Like a tiny stain someone where that I was really lucky to even see. Or where it might be on it's last read. But these were obviously unpostable-big nasty stains, loose pages-no way to miss. And from long time members. Maybe your person ran out of mailing tape and decided to take a chance. Sometimes I do them up in scotch tape first (like a present) and go over them with mailing tape. Maybe they do the same thing and then forgot the mailing tape.
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We always hear about in the forums the times when people have bad experiences with senders. Often people just goofed up and they make good. |
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The one and only time someone marked one of my books RWP, as soon as I discovered the problem (it was an audiobook, and one of the CDs were missing--my sister gave it to me to post, and I forgot to check! Last time I make that mistake!) I refunded the other member's credits before she even asked. Sometimes people make mistakes, but there are a lot of us on PBS who are happy to make things right if we mess up! |
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I think I've sent out two books with problems. As soon as I found out the problem I sent them their credit. One was a mistake on hardcover/paperback. I can't even remember the other. I always feel so bad about that. |
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