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Topic: Oh the Frustration - Damage Book (Amazing Results)

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Subject: Oh the Frustration - Damage Book (Amazing Results)
Date Posted: 1/5/2009 10:32 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Received a book today....damaged!!!

1.  Water damaged - not wrapped in plastic (yeah not required). Pouring rain here..it is winter.

2.  Wrapped on with two sheets of printer paper - ripped open in several places.

3.  Scotch tape only tape used and not much of it at all.

4.  Wrapping taped directly to the book.

No, it is not a new member...joined in April of 2007 so, that excuse doesn't fly.  Reported it RWAP and have requested a return of my credit (we'll see if that happens)....and made special note to TPTB of what was wrong...

Poor little book!!!

Ok, I marked the book RWAP at 10:04 EST...took a few minutes to type the response to the sender...do you know that by 10:22 EST I had my credit refunded AND a very nice apology from the sender....color me amazed!!!



Last Edited on: 1/5/09 10:45 PM ET - Total times edited: 2
Date Posted: 1/5/2009 10:57 PM ET
Member Since: 4/16/2008
Posts: 1,356
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I just received a set of books (5) today that smell mildewy.  It also appears that their are mildew spots inside the box.  I know the rules state no water damage and no mold.  I think this book should have fell in that category.  I have asked the librarian for assistance.  I would have never listed these.  Or if I did I would have pm'd the requestor to let them know.  Needless to say, I am feeling bad that I think I will mark them RWAP.

I understand just where you are coming from.  It is very frustrating.

 



Last Edited on: 1/5/09 11:00 PM ET - Total times edited: 1
Date Posted: 1/5/2009 11:02 PM ET
Member Since: 2/11/2007
Posts: 808
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The two times I've asked for my credit back, the sender did so right away.

Date Posted: 1/6/2009 12:48 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Mildew is mold, Wendeline, so if you have mildew, treat it as a box of moldy books .... which must really suck. I'm sorry.

--Catt

Date Posted: 1/6/2009 1:16 AM ET
Member Since: 1/19/2006
Posts: 472
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Maybe they need to reword the guidelines to say "no books with anything growing on them."  Seriously, that should be not even need to be said!

Date Posted: 1/6/2009 2:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The last 3 RWPs I had to mark were from long term members.  All were obviously unpostable.  Generally if it's something that could easily be missed, I don't mark it RWP.  Like a tiny stain someone where that I was really lucky to even see. Or where it might be on it's last read. But these were obviously unpostable-big nasty stains, loose pages-no way to miss.  And from long time members.

Maybe your person ran out of mailing tape and decided to take a chance.  Sometimes I do them up in scotch tape first (like a present) and go over them with mailing tape.  Maybe they do the same thing and then forgot the mailing tape.

 

Date Posted: 1/6/2009 2:02 PM ET
Member Since: 9/24/2007
Posts: 453
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We always hear about in the forums the times when people have bad experiences with senders.  Often people just goofed up and they make good.

Date Posted: 1/6/2009 2:37 PM ET
Member Since: 1/7/2006
Posts: 110
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The one and only time someone marked one of my books RWP, as soon as I discovered the problem (it was an audiobook, and one of the CDs were missing--my sister gave it to me to post, and I forgot to check!  Last time I make that mistake!) I refunded the other member's credits before she even asked.

Sometimes people make mistakes, but there are a lot of us on PBS who are happy to make things right if we mess up!

Date Posted: 1/6/2009 3:19 PM ET
Member Since: 2/19/2007
Posts: 3,022
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I think I've sent out two books with problems.  As soon as I found out the problem I sent them their credit.  One was a mistake on hardcover/paperback.  I can't even remember the other.  I always feel so bad about that.