Older People's Definitions of Quality Services - Involving Older People Author:Hazel Qureshi, Melanie Henwood This report draws together literature on older people's definitions of quality services and considers evidence about quality of life outcomes and the changes or improvements which may be needed to achieve them. It also examines the ways in which services are delivers and outlines the implications for services in the future, indicating how best p... more »ractice might be achieved. It also underlines how older people's involvement in quality assessment and quality assurance might affect services and suggests an agenda for possible research.« less