Book Reviews of One Night at the Call Center

One Night at the Call Center
One Night at the Call Center
Author: Chetan Bhagat
ISBN-13: 9780345498328
ISBN-10: 0345498321
Publication Date: 5/1/2007
Pages: 320
  • Currently 3.1/5 Stars.

3.1 stars, based on 4 ratings
Publisher: Ballantine Books
Book Type: Paperback
Reviews: Amazon | Write a Review

2 Book Reviews submitted by our Members...sorted by voted most helpful

reviewed One Night at the Call Center on + 234 more book reviews
Helpful Score: 1
A quick read. Ending is different than what I anticipated. The author describes the inside of a call center in India through the character of Shyam (or Sam to the Americans). The journey of Shyam and his co workers takes place during the American holiday of Thanksgiving. Each character can be both selfless and narcissistic. Although I recommend this book, the characters in the book appear to be anti American. As many Americans dislike the outsourcing of call center positions to India, it appears from this fictional story, the Indians dislike providing service to Americans for what Americans would consider an extremely low wage.
reviewed One Night at the Call Center on + 297 more book reviews
A really enjoyable light read. Anyone who has been in customer service will recognize the group's frustrations with work, and it'd be a rare person who didn't sympathize with at least some of their personal issues.