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Operational support and analysis: ITIL Intermediate Capability Handbook
Operational support and analysis ITIL Intermediate Capability Handbook
Author: The Stationery Office, Alison Cartlidge
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the o...  more »
ISBN-13: 9780113314294
ISBN-10: 0113314299
Publication Date: 11/4/2013
Pages: 191
Edition: 2nd ed
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Publisher: TSO
Book Type: Paperback
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