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Operations Management: Customer-Focused Principles
Operations Management CustomerFocused Principles
Author: Richard J. Schonberger, Edward M., Jr. Knod
This text is aimed at the introductory and MBA Production Operations Management market. This text provides a survey of the latest techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. ...  more »
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ISBN-13: 9780256194067
ISBN-10: 0256194068
Publication Date: 11/1/1996
Pages: 736
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Publisher: McGraw-Hill Companies
Book Type: Textbook Binding
Other Versions: Hardcover
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