I would send back to them that the sender is not responsible for USPS damaged books unless the packaging directly contributed to the problem. Since your packaging did not cause the damage nor lead to it, the USPS's mishandling of the package did, you do not owe a credit refund. You used a wrapping method recommended by the PBS site that will get a book to its destination just fine unless the USPS mishandles it.
From the Help Center:
Damaged by USPS
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You will have the option to describe the book condition problem in a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
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You will have the option to request a credit refund - this is UNchecked by default for this problem type. If you check this option (if you believe the Wrapping contributed to the book's damage by USPS), the email the sender gets will include the request for a credit refund. If you leave this unchecked, the email sent to the sender will NOT mention or request a credit refund.
Alternate Packaging:
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Suggestions for alternate packaging materials:
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Heavy brown paper (eg, from a cut-down grocery sack)
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Manila envelope
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tape it down tightly around the book(s) to prevent "flaps" that can get caught in postal machinery
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if your envelope has a metal clasp, this can rub against the book cover and cause damage--a piece of tape over the inside portion of the clasp will prevent this.
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Bubble or padded mailer
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Tyvek or similar large envelope
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tape it down tightly around the book(s) to prevent "flaps" that can get caught in postal machinery
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Box
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prevent your books from sliding around inside with crumpled paper (NOT newspaper--the ink can mark the books!) or (clean) plastic shopping bags, balled up.
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we recommend putting tape around the entire box in both directions - this will help keep the box together as it travels to its destination. Strapping tape (the one with fibers in it) is great, but packing tape applied tightly around the box will also help with this.
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