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Topic: opinions on "textbook" problem

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Subject: opinions on "textbook" problem
Date Posted: 7/4/2014 3:20 PM ET
Member Since: 4/12/2006
Posts: 46
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I requested a book which I guess the original poster considered a textbook. I do not consider it a consumable book - my intended use is to copy and give handouts to my kids (within copyright for this book).  The poster pm-ed me and asked if I wanted the book with writing in it.  My bad - I did not check my messages in a timely fashion and s/he sent it wihout my agreeing because the request was going to time out.  I received the book, and not only is there writing but it is in pen (so not erasable) and really all those pages are unusable for their intended purpose.

I really don't even want this book in this condition. I personally would never consider swapping this book.... and I would like to ask for my credit back.  Do you think that is reasonable or am I out of luck since I didn't tell her yes or no by PM before the request timed out?

 

Date Posted: 7/4/2014 3:48 PM ET
Member Since: 2/13/2009
Posts: 137
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For the textbook rule to work, you (requestor) have to agree to the condition of the book before the book is allowed to be sent.  Since you did not agree, I think you are allowed to ask for your credit back.

Date Posted: 7/4/2014 3:50 PM ET
Member Since: 2/26/2006
Posts: 34,909
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Either the sender didn't read the section on textbooks with highlighting/writing or they chose to ignore it.  In either case, since they did not receive your permission to send the book in that condition, they should have canceled the request.  It's not only reasonable to ask for your credit to be returned, but it would help the next member if the sender decided to do it again.

Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing

  • if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
  • AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
  • You can use the PM button on the request on your My Account page to send a message
  • This is the one of the ONLY three cases in which a PM exchange about a book is required before the book can be sent
Date Posted: 7/4/2014 6:55 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They should have cancelled the request when you didn't respond.  I would ask for my credit back.
 

Date Posted: 7/4/2014 8:45 PM ET
Member Since: 4/25/2007
Posts: 11,458
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I'd also ask for my credit back.  Sender should have cancelled rather than sending the book out.

Date Posted: 7/4/2014 8:47 PM ET
Member Since: 7/19/2008
Posts: 15,398
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They have to have your okay to send it.  I think of it as the textbook discouragement rule.  

I always recommend selecting the last possible mailing date when posting a textbook, just to give a couple extra days to hear back. Otherwise the sender needs to cancel.

Date Posted: 7/5/2014 12:18 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Mary sums up my opinion, "They should have cancelled the request when you didn't respond.  I would ask for my credit back." yes

The Textbook clause only allows the sender to mail if the requester (you) agrees.  Otherwise, the request should have been cancelled.  Feel free to RWAP (which returns you to your former wishlist position) and ask for a credit return.

Date Posted: 7/5/2014 12:51 AM ET
Member Since: 1/30/2010
Posts: 8,377
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As stated above, she needed your permission to send it.  In addition to that, if she doesn't agree to give your credit back, you can contact the team to get involved since she already admitted there was writing in the book. 

Date Posted: 7/6/2014 1:16 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I concur with previous comments in this thread. The sender should not have sent the book without an explicit confirmation from you and you are entitled to ask the member for a refund of your credit.