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Topic: Ordered a deal, but the book rolled over to another member

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Subject: Ordered a deal, but the book rolled over to another member
Date Posted: 11/7/2012 8:18 PM ET
Member Since: 1/3/2009
Posts: 866
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Someone offered a deal in the Book Bazaar and then had some kind of emergency. After a couple of days, she PMed to let me know that and to tell me that one of the books I ordered had already been requested as a freebie and she just hadn't taken it off her shelf yet. She offered me another. I cancelled my order for the problem book and substituted another. And then waited. I just noticed that the first book I ordered from the deal has apparently rolled over or something. It went to another member, who has already accepted and printed. The later book that I substituted is still waiting for the member with the deal.

So, I PMed the person who ended up with my book order and asked them to cancel it. Then I realized that's not fair to them. Is there anything I can do? The book is not one I would want without a deal.

I have a "non-smoking" RC, if that would help in any way. Not even sure if the person will answer me, since they don't post in the forums.

Date Posted: 11/7/2012 9:34 PM ET
Member Since: 7/19/2008
Posts: 15,424
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The sender can ask PBS to cancel the order.  PBS can do this and place them back on top of the FIFO list.  But there is the risk that they already applied the postage.  Then it would not be fair to them to cancel. 

Date Posted: 11/7/2012 10:01 PM ET
Member Since: 1/3/2009
Posts: 866
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Yes, that's what  I'm afraid of. If they were active in the forums, I would have more hope of hearing from them soon. I may just have  to suck it up. I really wish PBS would change the way they do that. Maybe send a notification or have a way to set an order to not roll over.

Date Posted: 11/7/2012 10:06 PM ET
Member Since: 1/3/2009
Posts: 866
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Actually just heard from her. She already mailed it and just came back to mark it mailed when she saw my message. I can't tell you how many times this kind of thing has happened to me in the Book Bazaar when ordering deals. I should've just cancelled my orders when she said she had an emergency, but she thought she'd be back on in time to deal with it. If I'd realized it was so close to rolling over, I would've cancelled it. Always leaves a bad taste in my mouth, even when it's nobody's fault.

mistie -
Date Posted: 11/8/2012 7:27 PM ET
Member Since: 9/27/2007
Posts: 2,017
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wekk, it is someones fault - kind of......if the person who had the emergency couldn't be sure they would be back on in time to deal with it - then she should have cancelled the deals. When she was 100% available she could have re-offered the same deal, if you were still interested.

Date Posted: 11/8/2012 8:51 PM ET
Member Since: 1/3/2009
Posts: 866
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True. I guess it's one of those things where it's her fault, but excusable. I'm sure she had more important things on her mind. It wouldn't bother me if I weren't so low on credits. Ah, well... such is life.

Date Posted: 11/8/2012 9:34 PM ET
Member Since: 8/16/2007
Posts: 15,188
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the person who had the emergency couldn't be sure they would be back on in time to deal with it - then she should have cancelled the deals.

A person offering a deal shouldn't cancel the requests, they roll over to the next people offering the book who don't have a deal going. About the only thing she could have did was PM all the requesters and tell them to cancel and if they didn't, mark them all mailed and get them out as soon as she could.

Date Posted: 11/9/2012 12:22 AM ET
Member Since: 1/3/2009
Posts: 866
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Yes, if she had cancelled the request herself it would have caused the same problem. I was keeping an eye on it, in case I needed to cancel, but it rolled over before I even realized. I really wish PBS would give us some tools to prevent that kind of thing.

Date Posted: 11/9/2012 4:10 PM ET
Member Since: 9/25/2008
Posts: 3,835
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I think this is the risk you take when getting involved in a deal outside of how the site normally works. Since you ordered the book the site had no way of knowing that you didn't want it.

Date Posted: 11/9/2012 11:09 PM ET
Member Since: 1/3/2009
Posts: 866
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Of course. I'm just saying I wish there was a way we could maybe choose not to allow an order to roll over to the next member. Similar to the way we can choose not to apply our RC to a particular order.

I'm not blaming PBS or anybody else. I've just had this happen enough times that I wish there was something I could do about it.

And I did want the book, just not from somebody else. cheeky

Subject: Rolling Over To Another Member
Date Posted: 11/12/2012 12:14 AM ET
Member Since: 8/29/2012
Posts: 273
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I agree with Glenda.  There should be some way in the system to prevent it from rolling over to another member without our knowledge.   I would rather see that as an option instead of the apply or not apply the RC's to the order.   If the RC's are there, they can be read and decided upon by both parties by way of PM's, however, when an order rolls, no one knows what is going on until it is too late.     Anyway to get this changed ?    Sure takes some of the fun out of dealing in the book bazaar. 

Gloria

Date Posted: 11/12/2012 10:58 AM ET
Member Since: 10/13/2007
Posts: 36,445
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Why not submit that suggestion to TPTB through the contact us link at the bottom right of the page under Company.

Date Posted: 11/12/2012 12:16 PM ET
Member Since: 12/28/2006
Posts: 14,177
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And interesting (and useful) suggestion.  I also encourage you to submit it to TPTB.

Date Posted: 11/12/2012 2:05 PM ET
Member Since: 8/26/2006
Posts: 9,333
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Me too -- it would be nice if placing your account on vacation hold could stop the rollover.

Date Posted: 11/12/2012 6:55 PM ET
Member Since: 8/16/2007
Posts: 15,188
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The problem with changing the system like that is, that is the whole point of how the system works. It supposed to assume we want the book we ordered and continue to order it until it gets a copy. DO we want the system to be changed to handle orders differently and require more work out of us as members because of these "outside the system" transactions? Outside of deals, we usually order a book and want to get it no matter who it comes from.

Subject: Notified that member didn't respond in time
Date Posted: 11/12/2012 7:36 PM ET
Member Since: 8/29/2012
Posts: 273
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I know that I have received an e-mail from the system when someone didn't respond in time and my credit was restored.   This tells me that the system is capable of this function.   I believe the book I had ordered must have been the only one listed or it would have rolled over.   Asking for the system to allow those of us who would like to cancel the order if the member doesn't respond, does not make more work for those of you who don't request the option.  If it is handled in the same manner as the apply or not apply the RC's.   Those members ordering with "deals outside the system" could simply check that box when the order was placed.   I for one totally enjoy the book bazaar  area of the site and I'm sure I'm not the only one.    I believe it is a very popular site and it would be nice if those transactions were given some consideration "within the system".

Gloria

Date Posted: 11/12/2012 9:07 PM ET
Member Since: 1/3/2009
Posts: 866
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Melanie,

That's one reason I'd like it to be something I could select to turn off or on when I order, like my RC. The Book Bazaar is a great thing. I order books that I wouldn't order on their own. I just hate to see it ruined by people who don't do what they're supposed to do... for whatever reason.

Date Posted: 11/13/2012 8:13 PM ET
Member Since: 1/3/2009
Posts: 866
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Ugh! This deal has been nothing but a pain. Just got another book that was supposed to be part of that deal. The thing is, I cancelled the order before it went through. I just got the book in the mail from somebody other than the woman I was supposed to get the deal from. I have no idea what happened. It's not in my transaction archive (maybe it doesn't show up until it's completed?). I haven't marked it mailed yet. I don't want to cheat anybody, but I didn't order the book from this person and I don't know what happened. Anybody have any advice?

 

Date Posted: 11/13/2012 8:28 PM ET
Member Since: 1/3/2009
Posts: 866
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I went ahead and marked it mailed. Not sure how I missed it, but I guess I didn't get it cancelled before I figured out what was going on. I've put the member who was offering the deal on ignore so that I'll know not to deal with her again.

cryingangrycrying

Date Posted: 11/13/2012 9:19 PM ET
Member Since: 1/3/2009
Posts: 866
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Also, I just went to feedback like some of you suggested and explained the problem and my suggestion. Would it help matters if other people sent in feedback about it, so they know it's not just me that wants it?

 

Subject: Feedback Comment
Date Posted: 11/15/2012 2:51 AM ET
Member Since: 8/29/2012
Posts: 273
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I have already sent a message concerning this issue, but I'm sure if more members were to voice their opinions, it might help.

Gloria

Date Posted: 11/15/2012 11:52 AM ET
Member Since: 8/16/2007
Posts: 15,188
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 I have no idea what happened. It's not in my transaction archive (maybe it doesn't show up until it's completed?). I haven't marked it mailed yet. I don't want to cheat anybody, but I didn't order the book from this person and I don't know what happened. Anybody have any advice?

I assume you mean marking it received? It sounds like you have an active transaction so it does mean that you ordered the book from them somehow and likely the request rolled to them. It would not be in your Transaction Archive until you mark it received, only completed an cancelled transactions are in there. You can look at your Credit Registry and see how the book was ordered from them. It will say "Passed On" if it rolled from the other member. As long as there is an active transction on your My Account page and you receive a book, you are required to mark it received.

Date Posted: 11/15/2012 12:45 PM ET
Member Since: 1/3/2009
Posts: 866
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Yeah, I went back and figured out that it was another book from this deal that had rolled over. I don't know how. I thought I cancelled what was left, since I ordered 1 book later. I think I must've ordered 2 books the first time and didn't notice they'd both rolled over. Of course, I marked  it Received. The reason I waited was because I thought if there was a problem it might be better to wait and see what TPTB told me to do. Anyway. It's all clear. No more books from that order. I had sent a PM to the member offering the deal, telling her that I was cancelling my order because of what was happening. I understood she had a family emergency. She replied that everything was ok now, and she'd offer a deal later. No apology for costing me credits. wink

No hard feelings (much), but I put her on ignore so that I'd know that I didn't want to get into any deals with her again.

Date Posted: 12/14/2012 10:11 PM ET
Member Since: 1/3/2009
Posts: 866
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I heard back from my feedback about this. They said some other members have expressed the same thoughts. It's on their list of possible future updates. Maybe if more people express a wish for this feature they'll do it.