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Topic: Ordering books from one person and they are being offered by another & cant

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Subject: Ordering books from one person and they are being offered by another & cant
Date Posted: 10/27/2013 1:57 PM ET
Member Since: 3/10/2007
Posts: 194
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I tried to get live help but when I went to there, a list of people to pm did not appear as it said it would when I clicked on live help. So now I am having 2 problems -

The problem I had several days ago and again today is: that I ordered some books from 2 diff people's bookshelf and both times the books were offered to me by different people. I did not have them on my wish list.

The person I tried to order from both times was Leanne G (leann-28) and today it got offered to me from Denene (willowlibraian) and a few days ago tried ordering diff books from Leanne G again and book was offered to me by an Ina L (inasfavreads). I did go right to Leanne's bookshelf and order from there. HELP please. Thanks.

Date Posted: 10/27/2013 2:12 PM ET
Member Since: 8/19/2007
Posts: 4,243
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I'm going to guess that the person that you originally ordered the books from didn't respond in time and the books rolled over to the next person in line.  You can go to your Transaction Archives and see if the book that you ordered from LeAnne G has a red "X" along side the book cover picture.  If it does and you click on it, it will tell you what happened.

The other thing that could have happened is that LeAnne G, for whatever reason, turned down the book (again you'll find a red "X" by the book cover in your Archives if this happened), and again it rolled over to the next person in the FIFO line.  Good luck. Pat

Date Posted: 10/27/2013 5:03 PM ET
Member Since: 8/16/2007
Posts: 15,186
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You always want to make sure to use the Order button on the right of the book on their Bookshelf. Don't go into the book details page and don't use the order button when you hover over the book image, it HAS to be the Order button on their Bookshelf or the request goes to FIFO.

Both of you cannot have your Bookshelves on Vacation Hold when the order is placed or the system holds the request and sends it to FIFO when the Hold is taken off.

Usually when I do it, I click on the Order More Books From this member button, even if I don't plan on ordering more books. That way it takes me to the Bookshelf I am ordering from before the Order is complete and I will see who the order is going to. Then, once the order has been sent, immediately go to your Reqested By Me tab, click on the PM button and confirm it is who you want to order from. Watch the transaction the next day or two to make sure the date/time stamp doesn't change.