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Outrageous: Guilt-Free Selling, Unforgettable Service
Outrageous GuiltFree Selling Unforgettable Service Author:T. Scott Gross "Outrageous" is a fun, casual read targeted at individuals with sales or service responsibility. It may be the first book to make selling a fun and natural part of the sales process. Additionally, "Outrageous" is the owner's manual for creating customer service experiences that make the customer say "wow!"