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Topic: Overcharged for Postage?

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Subject: Overcharged for Postage?
Date Posted: 3/31/2010 8:11 PM ET
Member Since: 1/7/2007
Posts: 1
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I have a book request, and I always use the prepaid postage on BPS.  My book weighs 9 oz., but when I pulled up the wrapper for mailling, I was charged for a book that weighs 2.8 lbs!  I printed out the wrapper before I realized that I was paying over $3 to send a small paperback book that only weighs 9 oz.  Has this happened to anyone else?  I have been informed that I cannot receive credit for the overcharge on my postage account.


Date Posted: 3/31/2010 8:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can't trust the weight that PBS has. I think it even says on there to make sure the weight is correct.  Maybe if you took it ot the post office they could help. 

I usually submit a book edit if I see the weight is wrong to help keep someone else from having a problem.  Whenever I use the PBS postag, I weigh the book because sometimes it looks right but is off just enough to keep a book from going 1st class instead of media mail.

Scott (scalta) - ,
Date Posted: 3/31/2010 10:21 PM ET
Member Since: 2/20/2010
Posts: 723
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Last Edited on: 7/15/11 5:34 AM ET - Total times edited: 1
Date Posted: 3/31/2010 11:47 PM ET
Member Since: 8/26/2006
Posts: 9,354
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Yes, I use a scale, and adjust the weight on the wrapper page.  It gives me the choice of either book weight or wrapped book weight.  If I don't do that and print the wrong postage by mistake, PBS can't refund my $ because the postage has already been forwarded to Endicia, PBS's postage provider, and from there to the Post Office.

Then, like Mary, I put in an edit and enter the book weight (not the wrapped book weight, since PBS software adds a bit of weight to allow for packaging materials.).

Date Posted: 4/1/2010 9:55 AM ET
Member Since: 11/14/2005
Posts: 6,421
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If you are going to mail from home, using PBS Postage, you simply have to invest in a scale. Some say the little kitchen scales work, but personally I wouldn't trust them. The one they have in the KIOSK for sale here at PBS looks to be as good as any others I've seen and is competatively priced.

Date Posted: 4/1/2010 10:33 AM ET
Member Since: 2/24/2009
Posts: 1,564
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I weight all books, and ALWAYS make sure I type in the correct weight before I print the label.  Too many of them are wrong.

Date Posted: 4/1/2010 12:08 PM ET
Member Since: 8/10/2005
Posts: 4,602
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Yes...unfortunately there are no refunds for errors on the printable postage. I will say though--now that you have done this once, it's highly unlikely (unless you're a real scatterbrain) that you'll do it again. I did the same thing a few months ago and now am very careful about checking the weight before actually printing. It really is true that the best way to learn is from a mistake. :o)


Date Posted: 4/2/2010 7:17 PM ET
Member Since: 2/23/2009
Posts: 96
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I bought a scale not long after I joined so I can get the correct postage. I've had some book club edition hardcovers that weren't as heavy as regular hardbacks so I saved some money that way. I've also had a few paperbacks show a lighter weight, so the corrected weight avoided problems of having postage due and have them have to pay, or refuse and have it returned.