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Topic: PBS-DC book scanned @ PO but not delivered

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Subject: PBS-DC book scanned @ PO but not delivered
Date Posted: 7/13/2013 11:24 AM ET
Member Since: 7/24/2005
Posts: 356
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My PBS DC'd book details showed scan upon its arrival in Mansfield, TX, but the book was never delivered.  The requestor went to the Mansfield, TX, post office and was told they couldn't find the book; i. e., they didn't have possession of it.

Using Help Docs, as suggested, I called 1-800-ASK-USPS and, in  a very challenging conversation, was told that USPS doesn't have that confirmation number in their system and, therefore, they could not help me.

I did try Track & Confirm at USPS's web site and found no record of the DC.  But the DC details are there on my PBS account page.  What gives?  What else can I do?  I know that the book will be marked by the system "lost in the mail" after July 22.  What happened to the book?  Is it really "lost" in the Mansfield, TX post office?



Date Posted: 7/13/2013 11:56 AM ET
Member Since: 5/25/2009
Posts: 602
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You could try calling the Mansfield PO, speaking to a supervisor, and seeing if they can see the scans via their internal tracking. 

Date Posted: 7/13/2013 6:03 PM ET
Member Since: 9/9/2009
Posts: 916
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Hey Jan - can you PM me your tracking number and I'll look it up in the USPS internal system Monday and let you know what that says as far as the tracking and if I can see its history.  Mansfield TX is in my administrative area - although I'm on the mail processing side of the organization and not the delivery side of the organization, but I know many a delivery folk (kind of high up the food chain over Mansfield) to try and help figure it out if we have any history to work from.

Date Posted: 7/16/2013 6:26 PM ET
Member Since: 7/24/2005
Posts: 356
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Sorry it took me so long to get back, but I'm having Internet Explorer 10 problems  being incompatible with PBS's software and although I have tried the different forum-suggested fixes; i. e. F12, etc., nothing works for my laptop.  So to post in forums, I have to use a different computer, one that doesn't have IE10. 

Melisa, I sent you a pm.  Thank you so much for your offer to help.  As it turned out, my call to the 1-800 guy was referred to my local Pace, FL post office.  The extremely helpful employee there called me and volunteered to call the Mansfield, TX, post office.  Turned out that they had the book there on a shelf.  But I didn't learn why it hadn't been delivered.  I pm'd the requestor and he told me today that he went to the post office, spoke with the supervisor, and they searched for and found the book.

So all's well that ends well.

Thanks for the suggestions.