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I just accepted a book request, and went to print the wrapper (I use PBS DC) ... I clicked on the "print wrapper" button, and was first shown a pop-up screen that said something to the effect of "there was a problem with this request, no money or credits have been removed from your account, reloading the page" --- ok fine, not a problem.
I clicked for a second time on the Print Wrapper button and I was taken to a page that said "Internet Explorer cannot open this page" .... now, in my Money Registry area, I see that the fee for the PBS DC was deducted on this particular book, but I have NO wrapper!
If I click on the "can't get wrapper to print" button and do it all over again, aren't I going to have the 27 cent fee deducted again? I thought there was a way to reprint a label without paying the fee again, but can't seem to find it. Doesn't seem fair for them to get two fees out of me for one book. Is there maybe a glitch in the system this morning that is not printing things? Any suggestions on how to reprint without getting dinged with another fee?